American Web Loans Payment amounts alleged to include payment on loan and did not; will not provide copy of loan documents and never have Internet

 I requested and was approved for an 800 dollar loan in January.  I was told payments would begin on next paycheck. PAYMENTS. They said they would email documents. I received a link to the documents, I would log in as a returning customer and they have never ever been available.

I have emailed and I have called.  The only way to get someone is to act as if you are requesting a new loan, then you get transferred and dropped.  I have done this numerous times.  I have paid 240 every 2 weeks since January which means I have paid 1920.00 to date.

I understand interest rates on these types of loans are high but the rate would not have been paid long if the payments were made from the 240 per bi-weekly paycheck. 

I need help making them cease and desist. That 480 could have been saved to make the 800 payment in full faster...