Complaint Review: americangreetings.com - Internet
- americangreetings.com Internet United States of America
- Phone:
- Web: americangreetings.com
- Category: On-Line Business
americangreetings.com automatic renewal without permission, saved bank card information without permission Internet
*UPDATE Employee: We'd be happy to help!
After subscribing and being disappointed with the choice of greeting cards they offered I called to cancel my subscription only a few months into my yearly subscription.
They automatically renewed my subscription at the one year anniversary and used my credit card to pay it. They did not have permission to store my credit card information.
When you call there is no human customer service, just a computerized options loop that hangs up on you if you say 'customer service' or press zero. They have not responded to my emails.
I have filed a dispute with my credit card company.
This report was posted on Ripoff Report on 08/21/2012 01:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/americangreetingscom/internet/americangreetingscom-automatic-renewal-without-permission-saved-bank-card-information-w-930479. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
We'd be happy to help!
AUTHOR: AG - (USA)
SUBMITTED: Monday, August 27, 2012
We're sorry to hear about your frustrations and renewal complaints. Our Customer Service department is open Monday-Friday 8am-8pm EST. We'd be happy to look into this for you. Please email us at altsupport@americangreetings.com and we'd be happy to help.
Regards,
American Greetings Customer Support
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