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Report: #1454350

Complaint Review: Americas Card Room (ACR) -

  • Submitted:
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  • Reported By: Drew — Florida United States
  • Author Not Confirmed What's this?
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Americas Card Room (ACR) ACR stole my money Internet

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These guys are total scammers!!! So I've taken a break from playing live games and wanted to find a website to get my poker fix online and ran across Americas Card Room AKA ACR. After 9 different failed attempts from different banks to make a deposit they recommended that I do a bitcoin transaction. Being already sketched out I lowered the amount that I was trying to deposit and thank god I did. After almost 3 days of telling me there processing my 80 dollar bitcoin deposit, they changed their story and told me that they never received my deposit and I immediately got in contact with my wallet and the told me that it was confirmed and that they received the cryptocurrency.... I called them back with the knowledge that they lied to me and called them out on it and they kept saying that it never went through....

So I contacted my walled again and asked them what can be done. They gave me an option to be able to recover the funds but I would have to get the name of the company that ACR uses to start the recovery process so my wallet could help me recover the "so-called funds they never received". All of a sudden I was hung up on by the rep I was speaking with. So I thought it was just a poor connection when I called back and explained that rep said he would have to have a manager get back to me as he is not able to do anything. I received a callback and the so-called manager told me that their payment team will have to do an investigation and it would take up to 48 hours for some to get back to me but 4 days later I haven't heard anything from them and called them back. Now being extremely annoyed at this point I called in and asked to speak to a manager right away. When the guy got on the phone he acted like no one was supposed to get back to me and that there is no way he will release the name of their wallet they use and hung up on me. I called back again and as soon as I told them my login info they guy told me to stop calling about getting the missing bitcoin back there not going to do anything about it but I'm more than welcome to make another bitcoin deposit and hung up on them. Trashy card room and found out how many people are actually cheating on there and they could care less. The only resolution you get to problems with them is your more than welcome to make another deposit Click (call ended)

This report was posted on Ripoff Report on 07/31/2018 03:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/americas-card-room-acr/americas-card-room-acr-acr-stole-my-money-internet-1454350. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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