Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #145000

Complaint Review: Ameriquest Mortgage Company - Concord California

  • Submitted:
  • Updated:
  • Reported By: Concord California
  • Author Confirmed What's this?
  • Why?
  • Ameriquest Mortgage Company 2300 Clayton Rd., #470 Concord, California U.S.A.

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Please help me!

I closed on a loan with Ameriquest on 5/18/05 and as of today 6/03/05, I still haven't received my cash out. Why you may wonder?

Under the new loan Ameriquest will be listed 2nd on the title under the terms of my first time buyers program.

They had the information stated they would be listed 2nd and now their saying they don't want to be second they want to be first before they will wire the funds.

This is all 10 business days after closing!!!!!!!!!!!

I keep getting put off when I call to ask when I'll be getting the wire transfer.

They told me the Title Company denied my loan and unless I convince the first time buyers program to take a second position on the loan their not going to fund.

Can they change their mind after closing?

I've been told they made a mistake and the underwriter overlooked that information when he pulled the title.

How is this my fault? Any advise or contact information would be greatly appreciated.

Caren
Concord, California
U.S.A.

This report was posted on Ripoff Report on 06/03/2005 06:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ameriquest-mortgage-company/concord-california-94520/ameriquest-mortgage-company-11-days-after-closing-on-a-refi-and-still-havent-got-my-money-145000. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?

Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
10Consumer
0Employee/Owner

#10 Author of original report

You guys were right.... I was so very wrong.

AUTHOR: Caren - (U.S.A.)

POSTED: Sunday, July 22, 2007

Every bad/negative thing I read about Ameriquest happen during my dealings with this loan company. I actually took their managers sad personal apology for delaying my loan funding during their vacation for a sign of good customer service. WRONG

Please take seriously the warnings you read about Ameriquest Mortgage Company as you may very well lose your home to their faulty leading practices.

The ONE thing I did get right with Ameriquest Mortgage Company:

I denied their request to re-sign the closing documents after they delayed the funding of my loan.

Now I will be participating in a class action lawsuit which includes Delays in completion of the underwriting or delays in the funding of a loan as one this companies many offenses.

Its not worth it. Dont do business with this company. I went from a proud 26 year old homeowner to a bankrupt disgraced 28 year old.

You told me so.

Respond to this report!
What's this?

#9 Consumer Comment

What a crock! poor customer service is a significant reason why we capture a lot of business from them

AUTHOR: Chris - (U.S.A.)

POSTED: Tuesday, August 16, 2005

I'm also in the lending business. To hear the blame laid at the feet of the title company is ludicrous!!!! Title has no say in the loan, though often they do overlook things and slow the process down. Passing the buck doesn't sit well, and using your ignorance of the roles of the lender and title companies is untenable.

Now, lenders do make mistakes, luckily not often, but it does happen. However, the reason the underwriters are there is to ensure that ALL stips are met. They also can overlook something, but in my experience, the company I work for has eaten the mistake those rare instances this has happened.

In your situation, a promise made (and then signed in agreement to with all relevant and binding legal documents) should be a promise kept. Such poor customer service is a significant reason why we capture a lot of business from them (and ex-employees for that matter, who claim they're often treated just like you!).

I'm sorry to hear of your problems, things are definitely NOT like this in the majority of the lending business. I hope you find a resolution, and find a way out of your dealings with them.

Respond to this report!
What's this?

#8 Consumer Suggestion

Why oh WHY would you continue with them?

AUTHOR: Joe - (U.S.A.)

POSTED: Friday, August 05, 2005

Why o why would you not back out of this thing if you had a shade of a chance to do so?! Go ahead...stay with them...you will totally regret that decision.

If they want you to back out - BY ALL MEANS DO SO!!! RUN LIKE HELL!!!!!!!!!!!!!!

Can't blame you for falling for these con artists in the first place...smooth-talking as a republican senator they are...but just as much a liar.

If you have a chance yet-get out!!! You are going to lose your house if you go with them!

Respond to this report!
What's this?

#7 Consumer Comment

laughing my a*s off

AUTHOR: Tom - (U.S.A.)

POSTED: Wednesday, August 03, 2005

dear dude :

my name is tom and i am a state licensed mortgage broker. i am crackin up at this idea that anyone can sign a contract -wait the recession period out without written renouncement to the borrower -and simply REFUSE to fund because of something at the title company.

the loan has NOTHING TO DO WITH the title company. the LENDER wants to be first lein. Its not up to the TITLE COMPANY TO DEMAND THIS OR THAT where the lien position sits. ULTIMATELY whatever problem there is witht title -it does what the lender tells it to. The title company may refuse to do this or that with first lein -but thats only because the LENDER INSISTS ON THE STIPULATION. thats the lenders call. not the title company. they can position the loan first second third fourth fifth or 100th position for all they care. THE LENDER CARES.

so the lender made a mistake trying to fry up their lein position. it aint the first. nor last time a LO has tried to slip s**t by .

however, none of this has anything to do with the consumer, who has a written contract and now is beyond recession and thus has to be honored.

this passing the buck bullshit is really a tug of war between the lender and title for position and the lender has going to have to eat 2nd position and accept terms as they are.

but they dont wanna . instead they are trying to stick it up the poor consumers a*s -like they had ANYTHING to do with the foul up.

SELFISH BASTARDS
BE MEN -EAT YOUR MISTAKE
Respond to this report!
What's this?

#6 Consumer Comment

Thanx for your suggestions

AUTHOR: Caren - (U.S.A.)

POSTED: Friday, July 29, 2005

Thank you all for your comments and suggestions. I was contacted by the branch manager who resolve the situation in a manner that exceeded my expectations.
-Caren

Respond to this report!
What's this?

#5 UPDATE EX-employee responds

Don't give up

AUTHOR: Maria - (U.S.A.)

POSTED: Wednesday, July 13, 2005

Your loan should not have been closed until all conditions were cleared on the title. Have you contacted the head honcho of the title company that ameriquest used? I would make sure I contacted the right people, how about the newspaper? Tell the company if this is not corrected you will go to the tv news with your problem, this should get them moving along, talk to all top people in the company not just the branch manager, call and ask for Mary Jo's direct number, or Mariano, and the boss of the title company employees.

Respond to this report!
What's this?

#4 Consumer Comment

DON'T BACK DOWN KEEP FIGHTINH THEM YOU WILL WIN !!

AUTHOR: Terri - (U.S.A.)

POSTED: Sunday, July 10, 2005

Hi, I had the same trouble with them, I called every attorney I could just to get advise, what ever you do DO NOT cancal the loan yourself - Make them cancel it on you -Then they have to pay 3 months of your morg. payments by law. If you cancel it yourself It may put you behind on your payments and they will forclose on you -- They are Monsters!! Belive me the broker knew what he was doing the title co. told him this before you even signed your loan doc. try and get that email, I trick my broker into sending it to me. Try to get on the brokers good side act like it was the Co fault and he was forced into lieing to you, it may help you get him to talk in the emails, MINE DID!! also call Acorn in your area they may be able to help you! Also call GERMANY in the Office of the Pres. He will get the job done!! do not let them scare you ---Keep fighting --It is months of hell- but it will pay off, also try to get emails from your broker he may slip up and email you something he is not allow to- Mine did!! also tape record all phone calls and tell them you are doing so. Good Luck! I lived this nightmare and wish you the best- I'm selling my home and may still sue them for all they put me though! They did pay 3 months of my morg. and put my loan back to the way it was before the new loan!!and I have enough equity to sue them and may do it! check with the lawyer doing the class action suit against them he knows a lot and will talk to you.

Good luck again, TW

Respond to this report!
What's this?

#3 Consumer Comment

The loan isn't over until it funds

AUTHOR: Tom - (U.S.A.)

POSTED: Wednesday, June 08, 2005

The term loan closing is used very loosly here I can tell. Here is the thing, until a loan funds there can be an array of things that can come up. Liens that are not on credit sometimes don't show themselved until the loan goes to fund then the title company realizes oops... there is a lien here. You have a lien on your house there is no way around it unless you have a letter of release. Pay the lien and finish the refinance. There is no executed contract until the loan records which even comes after the funding. What would happen if this flew would be that the title company would have an insurance claim to request payment of the lien and the title company would then put a lien on the property again for the next time you refinance or sell. Your loan wasn't completed and there is no executed contract even though you did sign loan documents.

Respond to this report!
What's this?

#2 Consumer Suggestion

Call the Department of Real Estate

AUTHOR: Former - (U.S.A.)

POSTED: Monday, June 06, 2005

Caren,

Was this loan a purchase or a refi? I believe California law requires the contract to be honored.

I am sure the loan officer, branch manager and processor all knew about the lien on title, I bet they were planning an "art project" on the title, and planned to record Ameriquest in 2nd position anyways....but most likely the loan processor or loan officer...tried this and it was caught by corporate office.
What Branch Office did you do the loan in?

The website for the DRE is below;

www.dre.ca.gov

this will provide you with the contact info you will need to get someone on the phone to find out what the law is for sure, and ask the DRE what you should do, and what your rights/options are.

Good Luck. If you are in a position where you can afford to not take the loan from Ameriquest, I would follow the other responder's advice, and let Ameriquest back out, and then you should find a new lender. But if you are in a situation where you need to stick with the loan you signed, then fight them, at the very least I would say that this is an excellent case of
"bait and switch"

My advice is to contact the DRE before you do anything, don't even talk to ameriquest until you have found out from the DRE what to do.

Good Luck I hope this helps, You will NEVER get a straight answer from ameriquest, not now, and not ever. There a few people at the company who know real estate law, and those folks are the ones always looking for loop holes.

Respond to this report!
What's this?

#1 Consumer Comment

Ameriquest Sucks!!! - take your home and RUN!

AUTHOR: Markanna - (U.S.A.)

POSTED: Sunday, June 05, 2005

Do yourself a favor and let them back out, take your home and RUN!

Read more about this nightmare of a company, and you'll know why, Ameriquest Sucks!

Good luck! From Florida, :o) USA?

Respond to this report!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now