• Report: #932918
Complaint Review:

Anand Systems

  • Submitted: Sun, August 26, 2012
  • Updated: Sun, August 26, 2012

  • Reported By: CJ — Newtown Pennsylvania United States of America
Anand Systems
35 E. 10th Street, Suite F, Internet United States of America

Anand Systems ASI FrontDesk Poor Product and Worst Customer Service! Internet

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I would NOT recommend Anand Systems ASI Front desk. 

I researched a bit and selected Anand Systems ASI Frontdesk as I felt it to be feature rich and competitively priced.

We had trouble with certain features and had trouble with support.  A lot of this had to do with room pricing and configuration and the software was highly inflexible on a global configuration level.  We literally had to set certain prices at a daily level for a whole year and were told we had to update this yearly.

Recently, we had an account lock issue and found out only they can unlock an admin account - Why?  Its a local installation - it should not require someone to logon to reset an account.

Then I got an email asking for $200 for yearly support - which I thought was odd as it is a desktop software.  I declined as we had gone through the initial pain of setup and all I needed to do was use the software now.

Recently, we could not make any reservations beyond March 2013 - This was a year out from when we purchased the product.  I asked them how I could enter a reservation past March 2013 and I was told for them to tell me how- I needed to pay 200 dollars for support.  I asked them isn't this a basic feature and your documentation doesn't tell me.  I was told I was SOL until I paid.  I asked how could they ask me to pay for something that is a feature and isn't documented properly?  I was told sorry.  Can you believe this!!

This report was posted on Ripoff Report on 08/26/2012 07:44 PM and is a permanent record located here: http://www.ripoffreport.com/reports/anand-systems/internet/anand-systems-asi-frontdesk-poor-product-and-worst-customer-service-internet-932918. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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