Report: #1025990

Complaint Review: Ancestral Books, LLC

  • Submitted: Sat, March 09, 2013
  • Updated: Sat, March 09, 2013
  • Reported By: Derrick — Munich Other Germany
  • Ancestral Books, LLC
    2025 Dunsmore Lane
    Waxhaw, North Carolina
    United States of America

Ancestral Books, LLC Rodriguez Maindron Merchandise/refund never received Waxhaw, North Carolina

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On September 4, 2011, I ordered the following book from Ancestral Books, LLC (Proprietor: Rodriguez Maindron, 2025 Dunsmore Lane, Waxhaw, NC, 28173-8097) via his website, A Genealogy of the Quick Family in America.  According to the website, orders sometimes take a while to process.  Understandable, as many of the advertised books are out of print.  I paid via PayPal and received the corresponding receipt from PayPal confirming the purchase.

However, when the book still hadnt arrived by February 7, 2013, I decided to send a mail to find out what had happened.  Here is the email exchange that followed:

From: Consumer [mailto:]
Sent: Thursday, February 07, 2013 11:21 AM

Subject: FormToEmail Comments



Comments: To Whom It May Concern:

On September 4, 2011, I ordered "A Genealogy of the Quick Family in America" and paid with PayPal.  Unfortunately I never received the book, and would like to ask if perhaps something went awry in the accounting system or somewhere else.  Looking forward to hearing from you and best wishes from
Derrick Ballard


Sent: Thursday, February 7, 2013 10:10 PM

To: consumer(at)*****.com

Subject: Re:FormToEmail Comments



  I am sorry to hear that you have not received your book yet, may I please
have the order number and your mailing address so that I can check on it.

I am dearly sorry for the inconvenience.

Thank you.


I sent him the requested order number immediately, and attempted to follow up both by email and telephone over the following three weeks.  The two telephone numbers I managed to find for the company were not in use, and my emails went unanswered.


On February 28, 2013, I decided I had waited long enough for a response, and here is the email exchange since then:

From: Consumer [mailto:consumer(at)*****.com]
Sent: Thursday, February 28, 2013 12:09 PM
To: Ancestral Books, LLC
Subject: Re: FormToEmail Comments

Dear Mr. Maindron,

This is the fourth email I have sent you since your response below from February 7th.  Since I have never heard back from you, I have ordered the material through  I would like an IMMEDIATE refund.  I have sent you the PayPal information more than once.  I expect to see the money in my PayPal account at the latest on March 8th, 2013, or my next email will be addressed to,, the Better Business Bureau, and the Attorney General of North Carolina, where you do business.

It's quite a shame that you conduct your business in this fashion.  You offer what could be a unique service, but it's absolutely unconscionable to run a company this way.




Sent: Thursday, February 28, 2013  10:17 PM

To: consumer(at)*****.com

Subject: Re: FormToMail Comments



I tried pulling up your order with your email address and your last name but I am not able to find it, could you give me the receipt number.

I am terribly sorry for all the troubles, as soon as I have received the information, I will refund your money immediately. I am giving you a free membership to a partner website where you can read or download the book that you have ordered from us or any other book you would like, please use the following username and password to access the website:

 Website address:

Username: **************

Password: *******

            Once again, I apologize for any inconvenience this may have caused.

            Thank you.

From: consumer(at)

Sent: Saturday, March 2, 2013  2:10 PM


Subject: Re: FormToEmail Comments


For the third time, the information from the original order is as follows:


September 4, 2011

A Genealogy of the Quick Family in America - Binding preference: Softbound with steelcase

Order Total: $72.21 paid via PayPal

Receipt Number: 6XH367153R848603Y


Again, I expect a full refund on March 8, 2013 at the latest.





Today is Saturday, March 9, 2013, and there has been no further communication from Ancestral Books, LLC about this issue, and no refund present in my PayPal account.


From my Internet research, I see that I am not the only consumer to have problems with this company.  I urge you to make a thorough investigation into Mr. Maindrons business practices.


Best regards,

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