ED Magedson – Founder
ANSgear ANSgear.com791 Chambers Lane Unit 100 & 110 Simi Valley, California USA
ANSgear ANSgear.com ANSxtreme, ANSgear.com Received defective merchandise, Company has ignored all e-mails. Simi Valley California
I placed an order at ANSgear before Christmas for a paintball marker. The marker I ordered was a Psycho Ballistics Silver Bullet. I did research these markers and they were well received when they first came out .... TEN years ago. I was only looking for a back up gun and the price was right - only about $50 bucks.
I got the gun and there were 3 problems with it. There was a bad O-ring, the included rechargeable 9 volt battery had corrosion on it, and it was missing a screw. I immediately contacted their live chat customer service. I was instructed to take pictures of the problem areas and send them along with a description of the problem to their customer service department. I did this the same day.
The letter I wrote was very nice and I asked if I could just have the replacement parts shipped out instead of returning the entire marker - to save on shipping charges. I explained that two of the problems were probably age related, and most likely, any replacement marker that was also ten years old would also suffer the same problems. [continued below]....
This report was posted on Ripoff Report on 01/14/2014 06:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ansgear-ansgearcom/simi-valley-california-93065/ansgear-ansgearcom-ansxtreme-ansgearcom-received-defective-merchandise-company-has-ig-1115559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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