Anytime Garage Door Liars , Internet

I called Anytime Garage Doors yesterday morning. We were leaving to drop off kids and to go to work and the garage door would not open. We noticed the cables had snapped. I briefly looked on line as to where I could buy some if we could fix it ourselves and I noticed a few places with prices from $7- $25.

Then the red sting that you disable the garage with (so you can manually open snapped when it was pulled). Leaving one car stuck in the garage. There was a sticker on our garage door from Anytime, we were in a hurry, so we called them. We couldn't wait for a repair man in the morning being that I now had to drop my husband off at work and this already had us running behind.

So, I call set up an appointment for between 3-5 pm. I am a stay at home mom. I don't know the first thing about cable and garage door repairs and my husband was at work with his car stuck in the garage. I saw the cables were pretty inexpensive online and figure we'd just pay for the labor. We needed this car out before the next morning. 

To make a long story short - he rattled off some prices all of which seemed higher than I had briefly saw online. I told him the prices I saw he laughed and said I couldn't have been looking at the same thing. And I was looking at "honda cables maybe but ours are mercedes." I am not going to act like I know everything about cables and garage doors. I know I have a car that my husband has to take to work tomorrow and at this point I don't know that I can get another company out at this time. So after he charged me $500 ( he was kind enough to give me a 10% discount because the sticker was on our door). 

This prices included a $125 install price. After searching around I've seen all this work I had done including install for around $250. I called around for prices on the cables that were installed. They are $7.49. I am most frustrated because when I called and asked for an itemized invoice the manager told me "if you have a problem with it you shouldn't have paid him and they cost whatever I paid for them." I told him that the technician told me prices last night but did not write these on the invoice I am looking at today and really just curious. He tried to compare cooking enchiladas at home and ordering them at a place of business - I am going to pay less if I make them myself. I said I didn't need analogies - just the price of the parts. He said " obviously you do because you don't understand the real world." 

I said I couldn't believe how he treats his costumer and said "do you want me to be nice to you or give you a fair price, I am confused." I said that I expect much better customer service which is the same - not taking advantage of people and treating them with respect. He said that customer service and their prices are two separate issues and I need to make up my mind and I don't make any sense.

If we were talking a reasonable markup for parts I would not make this big of a deal. But to lie to me in my house - make me believe I wasn't looking at the right cables, and treat me in such a rude manner when I call with questions is not acceptable. I also noticed a sticker on my water heater from a repair company that has never been to my house or serviced my water heater. The number is very similar to Anytime Garage Door. Always Open Water Heaters 702-269 - 9721. I never allowed them to put this on my water heater. He admitted that the service guy did in fact put it on. 

I plan on filing a complaint with the contractors board and BBB. NEVER USE THEM!!!