Report: #705862

Complaint Review: Apollo Group & AXIA

  • Submitted: Mon, March 14, 2011
  • Updated: Sun, August 14, 2011
  • Reported By: Laura — Indy Indiana United States of America
  • Apollo Group & AXIA
    4025 South Riverpoint parkway
    Phoenix, Arizona
    United States of America

Apollo Group & AXIA University of Phoenix Money that goes in, does not fit what come out! Phoenix , Arizona

*General Comment: I always got the rest of my loan amount

*General Comment: Research Assistance

*UPDATE Employee: Office of Dispute Management

Show customers why they should trust your business over your competitors...

 My problem, with the (AXIA) University of Phoenix is the money. I've attended college before, I know that pell grants that are awarded to you, are just that, awarded to you.How is it I have a pell grant (2 semesters now) each $5,000, but my take is about $1,000 in October, and about another $1,000 in March? Mean while when I check out  F.S.S.A I should have received the $5,000. I speak with n adviser who informs me that they charge $390.00 per credit, as of today I have 12 credits = $4,680.
 My Combined Loans:  $11,128,..that's just my loans, how is it I only receive out of a Pell grant, NOT a loan about $1,000?...the left over amount from just my loans;$3,071 So who all is getting paid here, with money I have to pay back? So much so, they dip into my pell grant.

I'm not sure what all is going on here,but someone besides the school is getting money that I, and others who are in this program are going to be paying back for years.I also called a local college to see if I can start spring classes. Most if not all of my 12 credits are junk!

Some form of action need to be take towards this school. I would suggest an audit to start off with. The money is meant for education not for this company.

I might also add, these classes, and what they ask you to do, knowing your attending because you need to learn this knowledge, they act as if you should already know it, and the boooks that must be printed out, are not in full. You are only given chapters, and in some chapters ask you to look up things that are in other Chapters, that you don't have access to.
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This report was posted on Ripoff Report on 03/14/2011 01:49 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 General Comment

I always got the rest of my loan amount

AUTHOR: bananajo82 - (United States of America)

I am not sure you know how much you really should be getting back. I thought I had issues but I called it was explained to me and I got all the money I was supposed to get. You don't get it all at once. The loan year is for a year the pell is as well but are at set times. You get the money but only after they get it. ANd it is not always at the same time. So be patient and call your advisor.
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#2 General Comment

Research Assistance

AUTHOR: Ecooper - (USA)

We are researching this industry and we are hoping you might contact us.

 mikecooper54 (at) g m a i l. c o m Thank you.
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#3 UPDATE Employee

Office of Dispute Management

AUTHOR: Uofphoenix - (U.S.A.)

I am very sorry that you had a bad experience. If you would like to file a formal grievance in regard to your account, please contact the Office of Dispute Management at or 602-557-5566.

Kind regards,

Libby Bailey, Sr. Student Relations Administrator
for the University of Phoenix
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