Complaint Review: Appera Whitening
- Appera Whitening
Newport Beach, California
- Phone: 714-426-4513
- Category: Dental Services
Appera Whitening Another ripoff story from Appera Whitening Newport Beach California
I ordered the free trial and gladly agreed to pay the S&H charges. I was aware that I needed to cancel the trial within 14 days to avoid any other charges. I called the 800 number 11 days after ordering to get a voice message saying the lines were extremely busy (probably upset customers) and the voice message gave me online directions on how to cancel.
I canceled over the internet and then received an email saying my account couldn't be found. I promply emailed back (within minutes) asking what the problem could be and received no responce.
I called the next morning to get a voice mail saying no one was in the office for Good Friday and would be back Monday.
Sunday night I checked my balance and had been charged the $90 that day. I called the office first thing in the morning on Monday to wait on the phone for probably an hour. Once I finally reached a representative (the same b*tch everyone else has been writing about), I got a very cold responce.
I explained the situation to her and she told me that on the cancelation email I had written my name wrong. I wrote "Matt" instead of "Matthew". I questioned this and she immediately told me she couldn't talk to me anymore. I began to ask her another question and she hung up on me. She didn't even give me a chance to defend myself!
I then filed a report with the BBB only to notice they have an 'F' rating and don't respond to most of their complaints. I guess I am going to write off the $90 as an expensive lesson, but I'm not happy about it.
I encourage everyone to stay away from this product. I have never imagined such aweful customer service, I am confident they will not be around long.
This report was posted on Ripoff Report on 04/05/2005 09:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/appera-whitening/newport-beach-california/appera-whitening-another-ripoff-story-from-appera-whitening-newport-beach-california-137716. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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