• Report: #867001
Complaint Review:


  • Submitted: Wed, April 11, 2012
  • Updated: Wed, April 11, 2012

  • Reported By: srbi2 — gardnerville Nevada United States of America
Internet United States of America

appliancesconnection.com REFUSAL to fix thier ADMITTED mistake: Sent me a BLACK bed instead of the WHITE i ordered, Internet

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. [continued below]....
....I ordered an expensive WHITE leather bed in December.  They charged me in FULL up front.  After multiple complaints about the late shipping, it arrived weeks late - long after we'd left town - the house was/is new and under construction.  I didn't see the bed until the builder sent me pics of the assembled bed - I realized with horror that it was BLACK, not WHITE.

I called and reported the error immediately to Calvin at appliances connection and the run around began.  He fully admitted the error - called the supposed supplier and said he'd have a resolution in a few days.  That was a month ago.

He told me I was late for their "return policy"- really  They were WEEKS late and sent the WRONG item He told me to send pictures - Really? It's up to me to prove THEY goofed after they admit it?  OK, I sent pictures - 6 times No resolution- it's been a month.

I'm furious, disgusted and frustrated.  This company does not care to fix their own admitted mistakes. I'm filing a complaint with the AG in Brooklyn.  And refuting the credit card charges - but it's a huge wast of time and energy. Then I have to go find a REPUTABLE company to buy a white leather bed.

This report was posted on Ripoff Report on 04/11/2012 11:07 AM and is a permanent record located here: http://www.ripoffreport.com/reports/appliancesconnectioncom/internet/appliancesconnectioncom-refusal-to-fix-thier-admitted-mistake-sent-me-a-black-bed-inste-867001. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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