• Report: #461988
Complaint Review:

APX Alarm Systems

  • Submitted: Tue, June 16, 2009
  • Updated: Wed, February 27, 2013

  • Reported By:Charlotte North Carolina
APX Alarm Systems
4778 N 300 W Ste 230 Provo, Utah United States of America

APX Alarm REVIEW: Commitment to customer satisfaction. APX protects customers throughout the united states and canada, Security and satisfaction are number one concern! Provo Utah
*UPDATE:Recognized by Rip-off Report Corporate Advocacy Program as a safe business service . APX Alarm pledges to always resolve any issues, feel safe, confident & secure when doing business with APX Alarm. Ripoff Report Verified

*UPDATE EX-employee responds: Read what you sign.

*Author of original report: APX Alarm/Security Network

*Author of original report: APX Alarm Systems. Provo, UT

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Ripoff Report Verified REVIEW:

EDitors UPDATE: Positive rating and recognition has been given to APX Alarm for its commitment to excellence in customer service.

Ripoff Reports discussions with the company have uncovered an ongoing commitment to total customer satisfaction. You can expect to have any questions or concerns that you have with them to be answered and resolved in a timely manner. They have shown us their customer service process, and it reflects a desire to serve customers, as well as fix problems.

The company's management specifically told us about how their job is to simplify lives and help people to live intelligently. The management really wants every person who buys a system to feel valued. The concern for each customer's experience starts at the top, and is reflected in the action of every employee they hire.

The company also works to monitor their sales and customer support calls to see how they can be improved. They use these calls as examples for employees in training. Currently, Vivint is working to make changes to their contracts to make things easier for their customers as they have found that many of their complaints stem from feeling misled or customers paid fees they did not feel they authorized.
APX Alarm is Rip-off Report Verified
Ripoff Report Verified .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

Statements from company executives

"We are committed to making homes safe for families. With advanced early detection systems, many home fires are preventable and can be stopped in the beginning stages, saving lives. We have a plan for every family and every budget, and whether you choose our most basic or expanded services, you can be sure of our top quality technology and expert customer support.


We have simplified our customer service process to decrease the amount of time that a customer has to wait before speaking with a representative. Our customer service will look at your contract, listen to recorded phone calls, and make sure to get to the bottom of your issue to resolve things THE RIGHT WAY. We want customer's to have a positive experience, and we understand that sometimes customer's fall on hard times. We're willing to work with all of our customers. Their experience and safety are our primary concerns.

Read more about why consumers should feel confident when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Programthey agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer..


APX Alarm Systems deceptive contract extension requirements Provo Utah

After three years of paying for an alarm system never used (too complicated, more trouble than security, and change of telephone to cellular and internet) we called on May 7th 2009 to verify that we intended to cancel our contract ending May 29th, 2009. We had previously notified them of our intention not to renew in February of 2009 but the telephone rep said she could not do so but would have a "retention representative" do so. No contact was made by the company. Upon the May 7th conversation, a "retention representative" advised us that we were in violation of the contract which required a 30 day notice!!! No amount of discussion persuaded him that our previous efforts to cancel were valid.

I do not intend to pay for an additional year and have filed a complaint with the North Carolina Attorney General. I also intend to do everything possible to make this company and it's practices known to potential purchasers of a worthless product and its predatory efforts to hide behind poor customer service practices.

Cmac Charlotte, North Carolina

This report was posted on Ripoff Report on 06/16/2009 04:55 AM and is a permanent record located here: http://www.ripoffreport.com/reports/apx-alarm-systems/provo-utah-84604/apx-alarm-review-commitment-to-customer-satisfaction-apx-protects-customers-throughout-t-461988. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

Read what you sign.

AUTHOR: eeeeek - (United States of America)

If you failed to read and understand what you signed, that does not become the company's problem. Also, APX Alarm Security Solutions and Apex alarm are two completly different companies!
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#2 Author of original report

APX Alarm/Security Network

AUTHOR: Cmac - (U.S.A.)

I have filed a complaint with the North Carolina Attorney General and the Provo, UT better business bureau. I am beginning to receive calls from the customer service people, no doubt re: paying my bill. I refuse to answer unidentified tollfree calls and do not plan to speak with them. I have previously informed them that I do not intend to pay and have stopped payment on any debit processed through my bank for this company.
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#3 Author of original report

APX Alarm Systems. Provo, UT

AUTHOR: Cmac - (U.S.A.)

I may have selected the wrong choice in naming the company in my complaint. It is not Apex, but Apex Alarm. They may be one and the same.
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