Report: #1111889

Complaint Review:

  • Submitted: Tue, December 31, 2013
  • Updated: Tue, December 31, 2013
  • Reported By: Jbanks — McLean Virginia
    3600 Hacienda Blvd
    Davie, Florida
    USA Aquatic Connection Shipped Damaged Tank - Owner lied about sending a replacement Davie Florida

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Ordered fish tank (Nano Cube) and stand from Aquacon website. After opening tank on 10/27/2013 discovered tank was broken. Stand had not arrived. I called Aquacon the following day and spoke to Debbie their customer service representative. While I was on the phone with Debbie, she spoke to the owner Ron who acknowledged that the company that packs the Nano cube does a poor job. The tank broke because a heavy item ~15 lbs (light ballast) was put inside the tank without support, which allowed the ballast to slide back and forth. This acted like a battering ram inside the tank and broke the glass. Ron promised to send me a new tank and that I could use the broken tank as spare parts. About a month later after repeated emails about the status of a replacement tank I called Aquacon and spoke to owner Ron. He admitted no replacement tank was sent yet, but told me that he ordered a new tank from another supplier. Claimed that new tank was on a truck being shipped to me. Assured me that tank was ordered because he had an invoice for the new tank. To this date I have received no replacement tank and the original stand was never shipped. Ron repeatedly made promises to ship a new tank and admitted responsibility. Thank goodness my bank reversed the charges. I understand things getting damaged but having the company repeatedly lie to me about replacing the product is not acceptable.

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This report was posted on Ripoff Report on 12/31/2013 09:40 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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