Complaint Review: Aquasana - Internet
- Aquasana Internet USA
- Phone: 866-662-6885
- Web: www.aquasana.com
- Category: Credit Services
Aquasana Charge my credit card without any warning ,no email, no phone call, nothing. Austin Texas
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I have a waterforlife contract for Aquasana home filter. They are suppose to charge my credit card and ship the filters twice a year. However I notice that they charged my credit account on 2/1/2017 for the filters. However I never received an email or any knid of notice of the charge. I called them and they said the filters will be shipped on 1/23/2017. That is a wooping 23 days after they had received my money. They never even sent an email to inform me of the credit card charge. This is very troubling to me. Since I did not receive any notification what would have happen if I was planning to move? What would happen if their shipping department makes a mistake and doesn't ship the filters? I beleive that all online credit charges should be followed with the sending of an email notification, followed by a shipped notification. I also beleive no company should charge a credit account without shipping the item or sending a tracking valid tracking number. SO BUYER BEWARE!! POSSIBLE SCAM!!! AQUASANA WATERFORLIFE program is a BIG question mark????
This report was posted on Ripoff Report on 02/13/2017 12:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/aquasana/internet/aquasana-charge-my-credit-card-without-any-warning-no-email-no-phone-call-nothing-aus-1355779. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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