Complaint Review: Arcticold Refridgeration - St Antoine New Brunswick
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- Author Confirmed
- Arcticold Refridgeration 563 Renaud Road Renaud Mills, St Antoine, New Brunswick Canada
- Phone: 888 782-6665
- Web: http://www.arcticold.com/
- Category: Warranty Companies
Arcticold Refridgeration Matt Cormier, Steve Cormier, and Robert Jeffery Description: I have been waiting over 5 months to get a Warranty replacement Dometic Coil. St Antoine New Brunswick
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| Case Description: | I have been waiting over 5 months to get a Warranty replacement Dometic Coil. On November 6, 2015, I... (More) I have been waiting over 4 months to get a Warranty replacement Dometic Coil. On November 6, 2015, I had a new Coil replaced into my 2004 Mandalay, Thor RV Coach Dometic refridgerator. This coil was ordered and installed by Steven G. Halsted, Brownsville Mobile RV in Brownsville, CA. I waited over 2 months for this part to arrive from Arcticold! Product # ARC-LW-D12-3, Serial # 7030N22815008, total cost to me was $2520.48 for part and installation. The Warranty has a life time guarantee and 2 year service guarantee. I filled out my paper work on the warranty and sent it in to Arcticold the next day after installation. On December 23, 2016 my refridgerator suddenly stopped working. I called Steve Cormier at Arcticold and he stated that they were having a Christmas Party and to send him an email and he would return my call on the following week after Christmas. When I didn't hear from him after doing as he instructed, I began calling and leaving messages on a daily basis. He never returned my call. I continued to call throughout the month of January and leave voice messages to call me. On January 24, I had taken my RV into Louisville RV Center in Kentuckty for another issue and asked them to diagnose my refridgerator problem. I paid an extra $100 to have this done. They stated that the coil was defective/bad. Once again, while at Louisville RV Center, in front of the owner, I called Arcticold and someone named Robert answered the phone. He talked to my RV repairman and stated that we should have completed their checklist for issues before a replacement unit could be sent out. This was the first time we had actually spoken to someone at Arcticold and was told we had to fill out a problem check list. Since he insisted this must be done even though he was speaking to the RV Repairman that had just diagnosed the problem, we complied, filled out his checklist and faxed it back to them. We continued calling to see when the replacement coil would be sent without getting satisfaction from Arcticold representatives. Seven weeks ago, we were finally given a tracking number and was told that when the Carrier in Houston received the unit, we would know when to expect it to get to Louisville, Kentucky. No one can tell us the status of where this Unit is in delivery and it appears to be still somewhere in Canada. We can't get Arcticold to answer the phones despite daily messages. I am a 64 year old widow, living full time in my RV. I can't travel anywhere because of this issue or waiting for a replacement part! I also have not had the use of a refridgerator for over 4 months now. I called Arcticold yesterday and left 1 more message to them. This time, I told them they had 24 hours to contact me before I filed this complaint. I've not received a call from them. It has now been over 2 months since Jeffery told us on the phone that my coil was being sent to Cooper Transit. We (my son and I) have called repeatedly and left numerous voice mails or told that the unit was in transit. Today, (May 11, 2017), Jeff stated when called that the unit is just now being prepared for transit! Lies! Lies! and more Lies! I have a date of leaving this area in Kentucky and traveling to Sioux Falls, SD for my son's 2 year schooling on June 30th, 2017. We are NOT coming back to Louisville no matter when this coil arrives! I am a widow! This has caused me untoll stress! I've been without a fridge for nearly 6 months! These people should be prosecuted! |
This report was posted on Ripoff Report on 05/11/2017 12:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/arcticold-refridgeration/st-antoine-new-brunswick/arcticold-refridgeration-matt-cormier-steve-cormier-and-robert-jeffery-description-1372678. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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