Complaint Review: ARP Renovation in Atco NJ - Andrew Pollock & John LaSasso - Atco New Jersey
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- Author Not Confirmed
- ARP Renovation in Atco NJ - Andrew Pollock & John LaSasso 2171 Atco Avenue Atco, New Jersey USA
- Phone: 856-528-8735
- Web: arprenovation.com
- Category: Roofing Companies
ARP Renovation in Atco NJ - Andrew Pollock & John LaSasso A.R.P. Renovation & Maintenance Inappropriate business behavior, bad business ethics, horrible customer service Atco New Jersey
*Author of original report: Spoke with Company, Adjusted review
*REBUTTAL Owner of company: FALSE REVIEW
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Horrible customer service. The ARP representative (John Losasso-General Manager/Operator) did not show up at the agreed upon time, and then was blatantly rude and obnoxious to the insurance adjuster for no reason.
He showed completely inappropriate business behavior to the extent that we had to ask John to leave our property because he was being rude to the insurance adjuster, shoved the adjuster, and was potentially ruining our chances at getting our claim processed for roof repairs. When we spoke to the owner (Andrew Polloc), he defended his employee without even hearing any part of the situation, and then proceeded to try to charge us for "representing" us to the adjuster. That's right, they charged us for representing them when WE had to ask THEM TO LEAVE. THEN, he tried to charge us a cancellation fee of $500!!
The insurance adjuster said he knew before he even got out of the car that they would be repairing our roof, he never once was denying our claim, and in addition, he said that John was saying things which would have caused our claim to be denied. Luckily the adjuster was an upstanding man, or we would have been denied a claim based on the ignorance of the ARP representative.
Andrew Pollock, the owner, cursed us out on multiple occasions, lied about firing the employee mentioned above, lied about reviewing our claim, and threatened to sue us for services (even though we had to ask them to leave??)
DO NOT do business with ARP Renovation. If you do decide to try them out, record everything with your phone or video camera! Horrible customer service, horrible business practices.
This report was posted on Ripoff Report on 07/07/2014 10:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/arp-renovation-in-atco-nj-andrew-pollock-john-lasasso/atco-new-jersey-08004/arp-renovation-in-atco-nj-andrew-pollock-john-lasasso-arp-renovation-maintenance-1160092. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Spoke with Company, Adjusted review
AUTHOR: LPowell3rd - ()
SUBMITTED: Tuesday, August 19, 2014
EDIT TO REVIEW: According to the company, John LaSasso did not shove the insurance adjuster. They claim to have video proof of this. I have not seen the recording, but they are very adamant. I did not see the incident as it was between the adjuster and John. I wrote the review based on what I knew as fact at the time. Therefore if they say he did not shove the insurance adjuster, then he did not shove him. So please disregard that part of the review.
My review was written as a secondhand review of the situation as I listened to the owner speak negatively with my husband on a number of occasions. However, I did not see the situation unfold between the insurance adjuster and John Losasso--that information was handed to me and my husband from the insurance adjuster and must have been misconstrued.
As with ALL reviews online, do your research and don't listen to one bad experience. While I had a negative experience, there are lots of people who have had a positive experience.
#1 REBUTTAL Owner of company
FALSE REVIEW
AUTHOR: ARP RENOVATION - ()
SUBMITTED: Thursday, August 07, 2014
We do not have a contract with this person, nor do we know who this person is. From time to time customers feel that it is ok to not pay us for services, or employees that our company has decided to to move forward from, decide to create false claims that potentially damage our business. Please refer to CREDIBLE reviews on the following sites that are investigated before they are posted.
homeadvisor.com/rated.AR… 68 reviews 4.7 out of 5 stars
bbb.org no complaints A rating
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