Around the middle of July I began looking for a moving company to assist with my move. Zen Van Lines was referred by a moving locator service. I checked them out with the Better Business Bureau and discovered they had no marks against them. They were even listed as a satisfactory company.
August 12, 2008, Art of Zen Movers also doing business as Zen Van Lines was hired to move my furniture from a location in Sugar Hill, GA, to a location in Buford, GA. The agreement was that they would arrive between 8:00 a.m. and 9:00 p.m. to move my household goods at $99.00 per hour including tolls, mileage, fuel, standard valuation coverage, disassembly, reassembly, padded moving blankets and tape.
Nonetheless, much to my dismay, they hijacked my truck of goods, damaged and lost part of my belongings, did not reassemble anything they disassembled, did not properly pad my furniture, left what they finally returned in my garage, did not place my furniture inside the house, and extorted money from me to return of the hijacked goods. Additionally my cable modem was missing after the move and there was no one else involved in the move other than their crew. They did not honor their contract.
They arrived in an Enterprise rental truck to began work at 10:30 a.m. Tuesday, August 12, 2008, and finished loading the truck with half of my household belongings at 4:30 p.m. Actual hours worked excluding breaks were 5 hours. They arrived at the destination location at 4:47 p.m. and then left for lunch. I was presented a bill for $1,319 when they returned from lunch at 5:50 p.m. I was outraged. I asked to speak to the manager and was refused. Every attempt I made to discuss the price was rejected. At 6:30 p.m. in spite of my concern for the over inflated price I opted to pay the bill and their driver refused my payment. He stated it took you too long to make up your mind and besides, you called the police.
I immediately sent an email later that evening in which no response was given. I also made several phone calls on Wednesday in which no response was given. And finally after their lack of response following numerous attempts at communication they left me no recourse but to contact the authorities. They finally agreed to an extorted amount of $1,950 for the simple return of my highjacked merchandise. They also stated that my belongings would be returned between 5:00 and 6:00 p.m Wednesday evening and that the heavy items would be placed inside at their various locations. Their driver did not show up until 7:05 p.m and the promise made to bring all heavy items inside subsequent to the extortion was breached. The job was finished at 9:05 p.m.
Notwithstanding, I was harassed, intimidated and threatened by their lead driver David. He even offered to bring my furniture into the house for an additional $100.00 under the table.
Total hours worked was seven which calculates in the amount $693.00 total plus taxes. I am now in the process of taking action against the company for a full refund for the extra amount charged.
Working with this company has been a nightmare and I caution everyone who is interested in moving to locate a more reputable company to hire.