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Hi,



*Please read entire email completely for cancellation instructions.



Thank you for writing to Ascentive. We're sorry to hear that you are unhappy with your service and would appreciate once last chance to help you get your software working just the way you want it! If that sounds good to you, please send us a description of the issue and we'll be happy to help.



Most answers to problems, as well as special usage tips and guides, can be found at our support center, but feel free to let us know what the problem is if you are unable to find your answer in those resources.



If you have already contacted us about this particular issue, just let us know that it has not yet been resolved -- we'll be thrilled that you're giving us one last chance!



To electronically authorize your cancellation, please go to the following site and fill out the cancellation form:



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We will email you a confirmation upon cancellation. Please note, your subscription will not be cancelled until the form is completed (you will be responsible for any charges due on or before the day you fill out your cancellation form).



Warning: Canceling your subscription will invalidate your user name and password - you will no longer be able to access and use the software! In addition, if you are an ActiveSpeed subscriber, you will lose your ActiveSpeed performance advantage. In ActivePrivacy, you will no longer be able to protect your system with your updated and customized privacy protection.



Sincerely,

Ascentive Support (Fraud)

www.ascentive.com