• Report: #39099
Complaint Review:


  • Submitted: Tue, December 24, 2002
  • Updated: Thu, February 06, 2003

  • Reported By:Perry Georgia
201 Spring Garden St Philadelphia, Pennsylvania U.S.A.

Ascentive ripoff false promises Philadelphia Pennsylvania

*UPDATE Employee: Customer Contacted Us to redownload and never again

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I sent an email asking for a refund. I was unable to download the program .. paid $39.95 on November 12 the charge was entered on my Discover Card. Now I don't want it and still unable to download it. It is a toll call to speak to a representative .. so finally sent an email requesting a refund! I still desire a refund .. too much to do to contact the company.

Perry, Georgia

This report was posted on Ripoff Report on 12/24/2002 05:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/ascentive/philadelphia-pennsylvania-19123/ascentive-ripoff-false-promises-philadelphia-pennsylvania-39099. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Customer Contacted Us to redownload and never again

AUTHOR: Martin - (U.S.A.)

This customer emailed us requesting to redownload their software. They sent the email on Oct. 23, 2002, we replied on Oct. 24, 2002 (see email below). They obviously downloaded the software because they logged into the software for the first time on Oct. 26, 2002. We would be more than happy to provide you with the access logs from our web site for this customer to show that they were actively using the software (which they would not have been able to do if the software was not downloaded and installed).

The customer also claims it is too much to contact us. Go to www.ascentive.com, click on "Support." Click on "Enter Support Center." Click on "Email Us." This option is available all day, every day.

Date: Thu, 24 Oct 2002 20:37:19 -0000
From: Agent John D
Subject: RE: A1034499967795[T200130066Z225339]
To: lindax@alltel.net


I am sending your software to you via email in a separate message to: lindax@alltel.net.

Please be advised that some email accounts (such as Hotmail and NetZero) will not allow large file attachements to be received. If you have size limitations on your email account, please provide us with an alternate email address (such as AOL) so that we can email your software.

Let me know if it goes through. It may take another try.

Ascentive Support
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