Complaint Review: ASF International
- ASF International
640 Plaza Drive, Suite 300
Highlands Ranch, Colorado
- Phone: 800-525-8967
- Category: Health Clubs & Gyms
ASF International Deceptive Cancellation Practices Highlands Ranch Colorado
ASF International is not a company of integrity. They happily take your money, but if you try in good faith to end the membership they become antagonistic.
I attended Neto Jiu Jitsu acadamy for a few years and always sent my payments on time. Post marked within 5 days of the due date of the bill due to US Postal service. Due to other life situations I decided to cancel. This is when all of the problems began. It took them 5 to 7 business days to correspond with me, but they continued to charge again each month with full knowledge of my intentions and repeated requests to cancel.
I contacted them and let them know of my intent to cancel. I got another bill. They stated that my account needed to be current. This was understandable. I brought my account current. I got another bill.
They stated that I needed to have my account current AND send new cancellation material during the new month. OK. I did that. Ah, it seems I miscalculated the bill by 5 dollars. I got another bill for a FULL month. Called them and couldn't just pay the 5.
I then worked with a customer agent. I brought everything up to date, sent new cancellation information, and confirmed the date that it all needed to be sent in, within 5 business days of the due date like all of my previous payments. I sent it in. I got another bill. This time for a random amount of money that mathematically, due to the contract and all fees being based on 0 and 5 could not occur. The bill sent ended in a 6.
I called in again. I spoke with a "Customer Service" agent who could not seem to understand the mathematical impossibility of the amount on the bill. She put me on hold and came back with another random amount, ~$31.00. I asked how she came to the number and she just said (paraphrased), "OK, the bill is wrong, but pay this or your account will be charged again." I explained that this amount could not be and she just said "Pay it sir and the account will be fine." I asked to speak to her boss. She was not in at the moment and would call me back.
I talked to the boss and explained it all again. The boss conceded that the bill was wrong, but said I still owed them money. What? Why? The boss then stated that since my payment was sent AFTER the due date (postmarked within 5 business days) that I owe another month. WHAT!
I stated to her my payment was sent as directed by her company. She put me on hold and listened to the conversation with a previous customer agent. When she came back she said, "You account is cancelled."
These people are hustlers. I read my contract. It did not state ANYTHING about late fees, rollover of bills, cancellation procedures, their long correspondence times leading to new charges, etc... Unless you are a lawyer specializing in contract law these people have you trapped.
The sad part about this company is that they are burning people on Martial Arts/fitness training. I loved my studio, I will NEVER again sign up with a studio that uses this company for billing.
San Diego, California
This report was posted on Ripoff Report on 04/03/2008 02:19 PM and is a permanent record located here: http://www.ripoffreport.com/reports/asf-international/highlands-ranch-colorado-80129/asf-international-deceptive-cancellation-practices-highlands-ranch-colorado-323443. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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