Complaint Review: Ashley furniture home store - Abilene Texas
- Ashley furniture home store 4597 Southwest Dr Abilene, Texas USA
- Phone: 3253
- Web: Ashleyfurniturehomestore.com
- Category: Furniture & Furnishings
Ashley furniture home store Ashley furniture, Ashley Furnishings Unable to deliver, no refund, in-store credit, and a 25% restock fee Abilene Texas
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I went to Ashley Furniture on Jan 29 to order 2 chairs I needed by March 1. I was told 2-3 weeks for delivery, giving me plenty of time before guests arrived. After 3 weeks, I called for estimated delivery date. I was told production was pushed back until April, and I'd receive it by June. At this point I tried to cancel the furniture so I could look elsewhere. I was told they only give in-store credit, and no refunds, and there would be a 25% restock fee for cancelling. I called my credit card company to see if they could reverse the charge. They said they could, on the furniture, but they can not fight restock fees. I am not the one that is breaking the contract, Ashley did, by not delivering as promised. Yet I have no recourse to fight them on this restock fee but to wait until June for goods promised in February! That is bad business practice in my opinion. I am fighting it the only way I know how...getting the word out not to shop there, on every social media site I can find.
This report was posted on Ripoff Report on 02/24/2015 09:06 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ashley-furniture-home-store/abilene-texas-79606/ashley-furniture-home-store-ashley-furniture-ashley-furnishings-unable-to-deliver-no-re-1211288. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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