Report: #295811

Complaint Review: Ashton Danbury

  • Submitted: Mon, December 31, 2007
  • Updated: Fri, August 01, 2008
  • Reported By: Manlius New York
  • Ashton Danbury
    222 3rd Street SE Suite 408 Cedar Rapids Iowa 52401-1508

Show customers why they should trust your business over your competitors...

Ashton Danbury called me on numerous occasions to utilize their services for phone direct marketing campaign for our seminars boasting about how their response in my market was typically between five to eight percent from a calling list of approximately 3000 names. I was skeptical but had told them that if we received those types of numbers attending our seminar we would be happy to pay for their services.

The next call I received, I should have been nervous when they said they don't accept credit cards. They are pretty convincing telling you how good they are at their services so we sent them a certified check to start our marketing campaign. We always have about a three percent return from our direct mail campaigns locally, and we do between 10 to 15 seminars a year.

So I thought with their expertise we should expect at least a three percent return. We had a zero percent return! Not one person showed up at our seminars. They called a list of names most of which were too far away from our seminar to even think about attending. We were so surprised by this that we called all of the so called attendees that they supposedly booked and not one was planning on attending. We informed Ashton Danbury of this and asked for a refund not only did they refuse but they said the only refund would be giving us more of their services.

We absolutely did not want this company representing us or our services in the future, due to the responses that we received on the phone from the supposed attendees that we called. We explained this to Ashton Danbury and every step of the way was a new excuse why they were not supplying us with a refund. We have told them that we would file complaints and still nothing.

Manlius, New York
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This report was posted on Ripoff Report on 12/31/2007 08:04 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Ashton Danbury and Chad Kroeger are running a SCAM!

AUTHOR: Michael - (U.S.A.)

I'm not surprised by the lack of professionalism that Ashton Danbury and Chad Kroeger have shown our firm in their response. This is just another example of the type of service you should expect; bad mouthing their customers for asking for a refund for lack of services. Steer clear of this marketing company, not only do they not stand behind their product, they have a ton of complaints on other sites including the Better Business Bureau. I wish I did more research before they took our money and provided us with absolutely zero results.

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#2 UPDATE Employee

Michael Zoli you need to find a new profession!

AUTHOR: Chad Kroeger - (U.S.A.)

First and foremost, not only do we know who this client is and have tried repeatedly to remedy the situation with this individual, it is sad that people use this technique to get a little publicity on Google. Folks, due diligence is not done in a 5 minute Google search.

It says clearly on our website and all of our contracts, Mr. Zoli's included, there are no guarantees. This is no different than TV, Radio, newspaper, yellow pages, etc. Ashton Danbury Inc. is a professional marketing and consultation service, not a used car dealership with fine print.

We recommend viewing the BBB,, and see that of the literal thousands of campaigns we have run there are but a handful of customers who have filed complaints. In every single one of those situations the BBB has determined we made a reasonable offer to remedy the situation. When a client realizes even the BBB has determined a refund is not warranted they disappear. We have never had a single lawsuit against Ashton Danbury, Inc. in our 3 years. We take our customer service very seriously and are proud of our track record in a difficult industry.

We have personally reviewed Mr. Zoli's case and there were close to 1,600 calls made. We have no verifiable way to determine how many people showed up. We provided Mr. Zoli, like all our clients, a password and log in so they can watch the campaigns run in real time. We are as transparent as we can possibly be. At some point in time Mr. Zoli you going to have to realize that people don't care what you know until they know you care, Mr. Zoli you don't. There are many professionals in the insurance, financial and mortgage industry who use our service and find value in what we do. Call us and we will be more than happy to provide referrals.

Chad Kroeger
Sr. Sales Manager
Cedar Rapids, Iowa
Direct 847-656-3589
Office 847-656-3590
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