Complaint Review: Asknet Inc. - Internet
- Asknet Inc. Internet United States
- Phone: 415-449-5700
- Web:
- Category: Computer Software
Asknet Inc. IObit Made an unauthorised charge to my PayPal Credit account this morning.
*UPDATE Employee: A reply from IObit Support Team
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After some digging, I found that this Asknet Inc sells IObit software. Now, this software is actually rather nice as I have used it IN THE PAST. I have had my current computer for well over a year, and I do not have IObit installed on it. So imagine my surprise when I got an email saying that I was charged $79.97 from this company!
Doing somemore research, I found that this company says that I entered into a renewal contract with them in October of 2017 to renew every year. Even though I don't have this software on my computer. Now why would I do that?
The software is good, I am not disputing that. I am, however, disputing their methods of getting people to use the software. WHY ON EARTH would I sign up for this when it's not even on my computer and never has been? I used it on an old computer that I gave to my daughter about two or three years ago. TWO YEARS AGO, MINIMUM. TWO YEARS.
She does not use the software and has deleted it. Nobody in our house has this software on their computer. It's good software, but I don't want it, and I certainly don't want to be charged for it, and then LIED TO and be told that I entered into an agreement that I should be charged ANNUALLY for something that I DON'T USE!
Good software; bad company. I am disputing the purchase, naturally, as I do not use the software nor have I used it in the past couple of years, at LEAST. This is a despicable practice, unfortunately, for a good product. The company needs to review their moral standards.
This report was posted on Ripoff Report on 09/28/2018 08:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/asknet-inc/internet/asknet-inc-iobit-made-an-unauthorised-charge-to-my-paypal-credit-account-this-morning-1462790. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
A reply from IObit Support Team
AUTHOR: IObit - (United States)
SUBMITTED: Wednesday, October 17, 2018
Dear Customer,
This is IObit Support Team.
Sorry for the inconvience.
Please contact us via support@iobit.com,we will cancel the auto-renew feature for your order immediately.
Thank you for your time.
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