assurance wireless phone virgin mobil sent me replacement phone registered someone else can't get my name 3-5 days. mattoon, Illinois

 I called assurance wireless for a replacement phone.  My phone was lost. They sent me a phone that had been used and it was bad ,did not work very well.  It finally quit

.I called for another replacement. I got it in about 3 days.

I charged it over night and discovered it did not have a battery with it. I took the battery out of the bad phone and put it in the new phone.

I called to get it activated and they said that I could not activate it because it was activated in soomeones name.

They said it would take 3-5 days to fix the problem.

I have been without my phone for almost 2 weeks.

When asked why they sent me a phone without a battery and in someone elses name they could not answer.

This is now sunday afternoon. I was on the phone for about 2 hours today and I have to wait for another 3-5 days for  them to fix the problem again.