Complaint Review: Astro Fireplace - Wooster Ohio
- Astro Fireplace 6855 millersburg Rd Wooster, Ohio USA
- Phone: 330 264 4446
- Web:
- Category: Home Improvements
Astro Fireplace Roger Johnson damaged my house and then sued me for payment after I already paid. Wooster Ohio
*REBUTTAL Owner of company: Gold Star Accredited and going on 37 years in business.
they damaged my roof and then sued me for payment after I already paid. ripoff!
This report was posted on Ripoff Report on 09/05/2014 06:44 PM and is a permanent record located here: https://www.ripoffreport.com/reports/astro-fireplace/wooster-ohio-44691/astro-fireplace-roger-johnson-damaged-my-house-and-then-sued-me-for-payment-after-i-alrea-1174809. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
Gold Star Accredited and going on 37 years in business.
AUTHOR: Astro Fireplace Store - (USA)
SUBMITTED: Monday, April 06, 2015
A Gold Star accredited business with the BBB with no negative reports. We are comitted to cutomer satisfaction.
This particular customer was looking for a price reduction in the service that was provided to him. All the work that was preformed was done from scaffolding with the roof being coverd with wood and canvas drop clothes around the chimney. I might say the roof and gutters were in disrepair initially but none the less our company took precautions so our service did not cause any further damage. The cunsumer not being a professional in this field may not have noticed his chimney settling over the years and pulling where it meets the roof, but after our work on a separate issue with the chimney was complete he was probably focused on the area and noticed that particular problem and blamed it on us.
Any expert would see that kind of damage happens over a long period of time. Guy Randall paid his bill in full after asking first for a discount then after we filed in court is when he paid in full.
We are celebrating our 37th Year in business and thank our regular loyal customers as we are your #1 Choice for reliable professional Hearth Services.
Thanks ;
Roger Johnson
AstroFireplace@aol.com
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