• Report: #833088
Complaint Review:

Asurion Corp.

  • Submitted: Thu, February 02, 2012
  • Updated: Thu, February 02, 2012

  • Reported By: Mar — Round Rock Texas United States of America
Asurion Corp.
1400 Fashion Island Blvd. San Mateo, California United States of America

Asurion Corp. Bait and Switch terms with no notice! Considers dumb phones smart to boost deductible. San Mateo, California

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I upgraded my broken LG Voyager to a LG Env Touch at Verizon a year and a half ago.  With it, I added insurance coverage from Asuiron, which was roughly $6 a month with a $49.99 deductible on basic phones such as the Voyager and Env Touch.

Near the end of last year, the inside screen stopped working, so I contacted Asurion to have it replaced.  Without notifying me, last July they had changed the definition of smart phone to "Advanced Divice" which also includes simple phones like the ones I have.  Now the deductible is $99.99 to fix or replace a lost or broken unit.

The associates at the Verizon store and the ones I spoke with over the phone were all baffled, and all assured me that the LG Env Touch was by no means a "Smart Phone".  But in plain white text on their red pamphlets, that device was listed under Advanced Devices.

I have been paying my $6 a month ever since Asuiron took over as the mobile insurance company for Verizon (and several other brands) and I've never been able to use it.  When Verizon had their own insurance, I've had phones replaced for $50 or even free 3 times because I was paying the $4 fee every month.  Now they are serviced by a crooked company of thieves.

I am not thrilled with Verizon and will be switching companies as soon as the cancellation fees balance out with the savings of the company I am going to.  They are a decent company, but expensive.  I am frustrated and angry with Asurion because they took my money and demand more than the value of the phone to replace it!

I demand a refund on the coverage I paid for since July of 2011 when they changed the definitions of "Advanced Devices".  Had I known, I would have cancelled it immediately!  What use is paying $6 a month and then paying $99.99 to repair or replace a phone that currently has a value of roughly $80?

For now, I have switched back to my old phone with the broken outer screen, as it is more useful than the newer Env with the un-responsive touch screen and broken inner screen.

This report was posted on Ripoff Report on 02/02/2012 06:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/asurion-corp/san-mateo-california-94404/asurion-corp-bait-and-switch-terms-with-no-notice-considers-dumb-phones-smart-to-boost-833088. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Asurion Corp.

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?