Asurion Asurion Insurance Services I can deal with delays, but not lies. NASHVILLE Tennessee

On 10/26/2008 I filed a claim with Asurion for a Nextel mobile phone that I lost. I was assured that the phone was in stock and would be shipped on promptly. I had to call their toll-free number because their website did not let me file a claim.

After the claim was filed I continued to check the claim status on their website which every day said "Check back in 24 hours" so finally on 10/29/2008 I called the toll free number and I was assured my phone was shipped and I should get it that same day. When it did not arrive I called back on 10/30/2008 and was told that all the past agents had lied to me and the phone had NOT BEEN SHIPPED, it was backordered for "10-15 days."

When I asked for the CEO by name I was sent to another department. I was finally told that I should purchase a new phone and I would be reimbursed in "2-4 weeks." Now my problem is I have no way to trust a company that has already lied to me. I am in goodfaith going to do as the agent suggested but I want to let everyone know what this company's business practices are.

Andrew
Gainesville, Florida
U.S.A.