AT & T ATT sales person said their on Demand service were as good as Comcast's on Demand service; I realized I was lied to immediately and canceled with ATT and had to pay reinstall fee with comcast. ATT said they would not charge me, ATT sent me a bill, I called and they said they would fix it, then ATT sent me to collections for their Bait and Switch; ATT Charged Me for Services I did not use; Lied to get me to sign up; Lied to me again that I would not be charged because the sales persn lied to me to get me to sign up; I canceled service as soon as I realized I was the victim of misrepresenatation by ATT Gorilla sales tactics Benicia Nationwide

An AT&T sales woman came to my door. I told her I was not interested and happy with my current TV/cable company and package. The ATT sales person seemed nice and pleaded with me to at least listen. She said AT&T will give her credit if I just listened to her pitch, even if I didnt sign up. I felt sorry for her because she was a nice young lady in her twenties, going door to door, seemingly desperate. I invited her in. I wasted more than an hour but I told her I still was not interested I am happy with my current cable company because I extensive on-demand programming is the most important thing to me. She explained that not only did AT&T have as many on demand programs and channels, in fact AT&T had more programs on Demand then my current carrier she assured me.

She said I would save money and get more on demand shows and networks. After an hour of her pleading and pitching I believed she was truthful and AT & T had the same on demand abilities and was cheaper, so I finally agreed to switch over. Unfortunately as soon as I disconnected from my current carrier and AT &T installed their TV equipment I realized I had been lied to by the AT&T sales person. In fact their on demand shows were very limited compared to my previous carrier. I was so mad I had fallen for the bait but she had assured me I would be happy with AT&T on demand line up because it surpassed my current carrier. I called AT&T immediately, I was furious I had been lied to. I canceled ATT's service and explained why; I told the AT&T customer service phone representative what happened, she apologized, and she said I would not be charged.

Morever, she would cancel the ATT TV on Tuesday to give me two working days to have my previous carrier come out and reinstall their equipment. She said she would send me a box to mail the ATT equipment back. Worse when I called my old carrier to come back out and reinstall my service I had to pay a fee to have my previous reinstalled and turned on. I took time off of work for the ATT installation, as well as time when I mailed ATT's equipment back to ATT as agreed. I took more time off to have my old service reinstalled. If that wasn't bad enough...Then I got a bill from ATT, I called ATT again furious. The phone representative aplogized and said she would have it corrected and I did not owe ATT money. Then I started receiving collection calls and letters.

I explained the same story to the collection person, he said he would return it to ATT since I did not owe ATT the money. I continued to get collection letters, I called ATT and said they couldnt do anything about it because the bill was now in collection. I ended up paying $108.98 to ATT's collection company, Franklin Collection Service, Inc PO Box 3910 Tupelo MS 38803-3910, 888.215.8961, email FSCOLL@FranklinService.com Finally I paid ATT's collection agency because they were threatening to ruin my credit. So basically I am out hundreds of dollars because I believed ATT sales people, phone representative, and collection agancy. Moreover, it all was so stressful and I am still concerned it damaged my credit. That's what I get for being trusting. I should have known better then to trust AT&T.