• Report: #967201
Complaint Review:

Atlantis Casino Resort Spa

  • Submitted: Fri, November 09, 2012
  • Updated: Fri, November 09, 2012

  • Reported By: Dan T — Reno Nevada United States of America
Atlantis Casino Resort Spa
3800 S. Virginia St Reno, Nevada United States of America

Atlantis Casino Resort Spa Monarch Casino & Resort, Inc. False advertising, deceptive practices, theft by deception Reno, Nevada

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According to Atlantis Casino's brochure for their slot club, Club Paradise, when you earn your way to a Gold Elite card, you automatically recieve a birthday gift during the month of your birthday.  I earned Gold Elite status in early October 2012 by earning 2000 tier points, which required approximately $20,000+ coin-in.  My birthday is in late November, so I was looking forward to getting my birthday gift, most likely some comp points or free play.  Imagine my surprise when I went to the Club Paradise desk and was told I would NOT be recieving a birthday gift, but would next year as long as I maintained my Gold Elite status.  No where in any literature or terms and conditions I have found does it say you have to be a Gold Elite Card holder for a specified length of time before you recieve a birthday gift.  In my opinion, this is a ploy by the Atlantis Casino to get more money from their patrons, while keeping money in their own pockets.  I will be discouraging people from going to the Atlantis Casino, a company that would prefer to lose a customer who spent $20,000+ coin-in in less than 4 months than give them $50 in comps or free play.

This report was posted on Ripoff Report on 11/09/2012 09:28 PM and is a permanent record located here: http://www.ripoffreport.com/reports/atlantis-casino-resort-spa/reno-nevada-89502/atlantis-casino-resort-spa-monarch-casino-resort-inc-false-advertising-deceptive-pra-967201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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