Report: #537581

Complaint Review: AT&T Home Entertainment

  • Submitted: Thu, December 10, 2009
  • Updated: Fri, December 11, 2009
  • Reported By: SWR — North Richland Hills Texas United States of America
  • AT&T Home Entertainment

    United States of America

AT&T Home Entertainment AT&TATT and Credit Management threaten collection action before I even get last bill!!! Internet

Show customers why they should trust your business over your competitors...

If you use ATT for cable or Direct TV service in apartments beware...ATT will try and scam you out of extra money by trying to collect bogus equipment charges from you after you cancel service.

I just received a collection letter from a collection agency (Credit Management, LP) working for AT&T Home Entertainment demanding $275.00 for unreturned equipment. Just one problem, I cancelled my cable service on November 23, returned the equipment in boxes supplied by ATT via UPS, and received signed delivery confirmation the next day, November 24, that ATT received the equipment in their Carrollton, TX warehouse.

I guess I shouldn't be surprised, but I was a ATT HE customer for over 3 years, had never had a late payment, and returned the equipment exactly as requested by ATT customer service.  I expected better.

The crazy thing is I haven't even received my last bill!  The collection agency told me they received the account from ATT on December 3, only 9 days after I cancelled service.  I had no contract with ATT so there is no way they can claim I broker an agreement.  I even sent back the cable adapters which wasn't even requested.  

Guess they think since I'm the nice guy that pays his bills that I'll just take it.  Not a chance as I've already contacted the FTC, filed a complaint here and on every other complaint board I could find, and have sent certified letters to the ATT offices, the FTC offices, and the credit collection agency.  If they even try to report this on my credit report I will contact an attorney (yes, I just happen to have one in the family that handles class action lawsuits) and sue them all.  Oh yeah, and I had already signed up for and received installation of ATT Uverse services in my new home.  It's great and all, but I will be cancelling this service and going with Direct TV or Dish. They may not be much better, but I'm not about to sit here and send one more penny to ATT.  

The moral of the story here kids is that the big bad ATT always thinks it can screw the little guy because most people just sit around and take it.  Don't do it, fight back, and make their lives hell until you get action.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/10/2009 09:20 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.