Complaint Review: ATT Illinois DSL - Nationwide Illinois
- ATT Illinois DSL Nationwide, Illinois U.S.A.
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- Category: Telephone Companies
ATT Illinois DSL - Sue Customer Sevice Manager ATT High Speed Internet Basic $10/Month is difficult Nationwide Illinois
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I ordered the $10 ATT High Speed Internet Basic that received little publicity as it offered this service as a concession to the FCC in order to gain approval for the merger with Bell South.
When I received my first bill it was for $19.95. I called. I was told it was corrected. I received the $9.95 credit.
When the next bill arrived, again I was billed $19.95. I called on June 14, 2008 and talked to and Sue, a customer manager in Illinois. After 30 minutes of discussion, Sue told me the correction was made during my last call on May 19 by Jeff, but it takes 2 to 3 billing cycles to appear on my bill. I was told by Sue that I could not get the $9.95 credit because I may get an extra month to the 12 month agreement. I asked for a formal acknowledgement of our conversation. I was told there is no way to get any record of the agreement as it was done online.
Anyway, I have wasted another hour talking to ATT and have nothing to show for it except a statement that the $10 Internet service agreement will be honored soon.
Bill
Chicago, Illinois
U.S.A.
This report was posted on Ripoff Report on 06/14/2008 11:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/att-illinois-dsl/nationwide-illinois/att-illinois-dsl-sue-customer-sevice-manager-att-high-speed-internet-basic-10month-is-340252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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