Report: #613383

Complaint Review: AT&T Mobility - AT&T Wireless

  • Submitted: Sat, June 12, 2010
  • Updated: Sat, June 12, 2010
  • Reported By: Steve — mcdonough Georgia U.S.A.
  • AT&T Mobility - AT&T Wireless
    5565 Glenridge Dr. NE, Atlanta, Georgia 30342
    mcdonough, Georgia
    United States of America

AT&T Mobility - AT&T Wireless Forcing to pay for a data service package not needed nor used nor requested mcdonough, Georgia

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for 2 years I have been using a phone with a full keypad so that I can text my kids as I can not use the number pad to text.  have been paying for the texting package.

last night I get a text from at&t stating that my phone requires a data package - and that they have adjusted the rate plan upward of $30 dollars a month.

I did not request the data package nor do I want the data package - I have no need for email or web surfing on my phone.

called at&t to dispute this and was told that they could not do anything about the situation and that I have to take the data service due to the type of phone i use.

so now it is not the service that you use that dictates the offering you chose but the device you use dictates the charges.  how messed up is that.
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