Report: #420308

Complaint Review: ATT Mobility

  • Submitted: Wed, February 04, 2009
  • Updated: Wed, February 04, 2009
  • Reported By: Apollo Pennsylvania
  • ATT Mobility
    Post Office Box 6416
    Carol Stream, Illinois

ATT Wireless ATT Mobility ATT Turns Current Monthly Bill into Collections Carol Stream Illinois

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I was a customer of Att and had been for several years in October 2008, I decided to cancel service with them and go to Verizon due to better service and goverment discounts, In December 26 2008 Att sent me a bill for $550.24 for early termination for three phones. On January 18 2009 I called Att and informed them that I had been in the hospital for 7 days and would agree to immed. send them $ 300.00 and the balance within 3 weeks. The agent told me that she noted my account and this would be okay. As soon as I hung up with the rep. I decided to pay the $ 300.00 on line with Att using my debit card. (Confirmation No. Received) On February 4 2009 (Am) I as agreed paid the balance of $ 250.36 leaving a balance of $ .00,(Confirmation Number Received) On the evening of February 4 2009 A collection agency called me and demanded that I pay the balance of $ 310.85 and that the three credit reporting agencies have been notified of the refusal to pay Att. I then asked the agency why the difference in the amount due and she informed me that as a collection agency they are allowed by law to collect 18% above and beyond the balance due (there fee). I informed her that I had paid this bill in full to Att on this date and owe nothing, She informed me that I do and that my account was red flagged so the Credit Agencies will not remove the collection account from my record for seven years. I then informed her that I have a thirty day appeal period to dispute the account and she informed me that I did not. Please keep in mind that my bill was not due Until February 10 2009 and late fees would be applied after February 17 2009. I can not understand why ATT referred this account over to collections when 1.) I had an agreement with Att 2.) The bill was paid before the due date. 3.) ATT was and is rude to work with once I became a former customer. If you as a consumer are concerned about your credit as I am then stay away from ATT due to they seem to made there own collection policies. Please keep in mind that I had been a customer of ATT for 7 years and was never late on a bill. The early termination cost was due to I had purchased 3 new cellphones in July 2008 and they added two year contract to me (my fault I did not read the fine print) With ATT operating this way I can assure them they will continue to loose buisness.

Apollo, Pennsylvania
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This report was posted on Ripoff Report on 02/04/2009 07:14 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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