ATT Uverse Continue to charge me for return equipment. I switched from ATT Uverse to Direct. Returned equipment. Verified information with customer service. Some represenatives says returned now others say it is not returned. It has been 1 year. Nationwide Nationwide

I canceled my ATT Uverse account last year around November 2016 and switched to . ATT Direct. I returned all Uverse equipment within 30 days after switching services. I learned in March 217, that ATT never canceled UVerse service and continue to bill me for both. After numersous calls for several months for cancellation of Uverse and to credit account for payments. This finally happened, however, ATT decided that I did not return equipment. I contacted ATT and was told that my account reflected that the equipment was returned. However, then next month billing reflected equipment not retuned. Over and Over I attempted to resolved. One representative wouls tell me equipment was received, and my bill would be updated to reflect credit. For approximately 6 months this has been going back and forth to yes, then no. I have spent counteless time on the phone trying to resolve this issue.I even gave them the name and address of the location where equipment was returned. As current as August 4, 2017, I was told that devices had been returned. Yet, when checking owed amount, charges continue to be on bill. I have been a long term customer of ATT and would expect better treatment. Some of the customer service reps have no idea how to handle this complaint but, insist on handling it. I have ran out of patience and time. The internet is full of similar complaints against ATT. Why is this continuing to happen so frequently with customers. The complaints are similar. Will any regulatory agency or criminal stop this scam. Each time I was told no, I was promised that a case would be open and that i would receive the results. This occured a year ago, I don't have a clue about reciept. Why can't they check the product number for verification.