Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #488404

Complaint Review: AT&T - Healdsburg California

  • Submitted:
  • Updated:
  • Reported By: Luana S — Healdsburg California USA
  • Author Not Confirmed What's this?
  • Why?
  • AT&T EVERYWHERE Healdsburg, California United States of America

AT&T Charged a CANCELLATION FEE and put me on a 12 month Contract when I signed up for a NO CONTRACT service. , Nationwide

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I signed up for DSL with AT&T in June of 2009. They quoted me at $35 for service which included a $10 discount for combining it with my cell bill. This was a NO CONTRACT service. We had just moved into a new house and I made a mistake on the address so I called the next day to have it changed. They said they had to cancel the account and open another one. The service was suppossed to be turned on a week later. When service didn't get connected, I called At&T again and they said that the 2nd account number they had given me was duplicated by the system and they had to cancel it and give me a 3rd account number. I would have to wait another week for service. I was irate at this point and really relied on the internet for work so I ended up getting the service turned on the next day. A week later my service shut off. It took hours on the phone over the course of a week to get someone to come out and fix it. After that I had no problems, until today. I am unexpectedly moving out of my house and called to cancel my service. The guy informed me that there would be a $99 cancellation fee. I said what for? He said I was on a 12 month contracted rate. I said I never signed up for a contract. He said they sent a confirmation letter. I NEVER got it. He said when I registered my account online it informed me I was signing a contract and I checked a box that said "I Agree". NEVER HAPPENED. At this point I have not recieved my final bill, but when I do I plan to fight it, aggressively.

This report was posted on Ripoff Report on 09/01/2009 03:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/att/healdsburg-california-95448/att-charged-a-cancellation-fee-and-put-me-on-a-12-month-contract-when-i-signed-up-for-a-488404. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now