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Report: #1358808

Complaint Review: At&t - Internet

  • Submitted:
  • Updated:
  • Reported By: Maria D. Olalde — RockIsland Illinois USA
  • Author Not Confirmed What's this?
  • Why?
  • At&t Internet USA

At&t at&t they are double dipping on thier late fee's, i was a month and half late, they said the sent me a letter about the late fee, during connection sign up i was never told about a 40 dollar disconnection fee on top of a 9 dollar late fee. i was never sent a letter about this suspended service, and i was using my internet that whole month without interrruptions. i feel that i am being decieved, and at&t should be made responsible for thier mistakes. i do not agree with a disonnected fee when i still had service. the late fee is the only thing i knew about.they should be held responsible for that dissconnection fee. Rock Island ILL

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when i signed up with at&t, i was told about a late fee, it was never discussed about a suspension or fee for being late on a bill, now i am being billed twice for a late payment. i let  at&t know i would be paying my bill late, and the whole month my services were not interrupted. but at& t wants to double charge me. i feel that this company is trying to doulble dipp in payments and need this resolved. they do have recordings to be heard and i was never told singing up for the year that i would be billed extra for a suspension that never happened. I did attempt to used  payment by credit card in the past but i had to cancelle, becaused AT&t was taking two months at a time out of my account. and that was not appproved by me.

This report was posted on Ripoff Report on 02/28/2017 07:24 AM and is a permanent record located here: https://www.ripoffreport.com/reports/att/internet/att-att-they-are-double-dipping-on-thier-late-fees-i-was-a-month-and-half-late-they-1358808. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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