AT&T Bait and switch, fraud Nationwide

I upgraded 2 phones to receive my free Gear VR for both. They are refusing to send them. I have transcripts were I was told pre purchase I would get. I ordered 2 phones and was promised before hand I would receive 2 VR's. I have spoken to 21 people now and have opened an escalation ticket ERA44700000035.

AT&T even informed me to drive 30 Miles to a retail store and they would handle it. They didnt. Now we are wasting my money on unnecessary drives. This is ridiculous. Honor your offer.I went to facebook. Where your social media agent informed me I placed my order on the 9th and the promotion was only good till the 8th. I placed my order on the 8th.

Here is the pre chat transcript and other contacts. Lawrence : do you know when the offer expires Steve : Let me check on that for you. Just a moment please Steve : It's not lising an end date that I can see normally promotions end at the end of each month Lawrence : im also checking Steve : Great Lawrence : The only reason i am upgrading is to get the vr. If i upgrade and cant get it im afraid Steve : You won't have any problem getting it if you upgrade today Lawrence : Ok I will save this chat. Lawrence : Thank you Steve : You're so welcome. Is there anything else I can help you with tonight? Reference Number: 743753963735694923 DATE/TIME: 2016-12-08 17:45:30

Here are my order confirmation sent via email. Order Number: www.att.com/checkmyorder/omhub.rt?onum=21-30110037262234521-301100372622345 Your order was placed: 9:05 p.m. ET December 8, 2016 Order Number: www.att.com/checkmyorder/omhub.rt?onum=21-30110037262212521-301100372622125 Your order was placed: 9:02 p.m. ET December 8, 2016

I have wasted over 5 hours on the phone and chats speaking with AT&T. I have been transferred 19 times out of 6 calls. Here is where your facebook agent clearly didnt look into my order and said I didnt qualify even though your chat agent above said Order now in which I did. I sent both the transcripts for the chat and order confirmations to the facebook agent and it;s been ignored.

Hello Lawrence, I have looked further into your concerns. After researching further into the PROMO and when you signed up. I did see that the PROMO was though Nov 25,2016 - Dec 8, 2016. Unfortunately when you upgraded it was on Dec 9th 2016 after the PROMO had ended. I do apologize but unfortunately you did not qualify for the PROMO going on for the Free Samsung Gear VR with your two phones. If you do have any questions please DM us and we can address those. I will be out of the office for two days. I will be back in the office Friday and I will message you back. I hope we chat soon. On a side not all your account information is on public feed so if you can please delete it so nobody can access your account since again this is a public feed. - KyleY Social Media Specialist.