AT&T REBATE RIP-OFF SOUTH SAN FRANCISCO California

I want you all to know first of all that I am an employee of the AT&T High Speed Internet Rebate Center. I am actually one of the employee's mentioned in this persons angry and unfactual account of what goes on.

I don't want to argue with anyone I just want to set the facts straight. I deal with and process very valid rebates that are paid out all day long. I process more money through rebate checks then most people do at any phone center job. It really is sad that people need to blame there own mistakes on the company who provides a very good service.

Now I want this person and the other people who have made comments on this site to know and understand something. When you buy your equipment from a salesman at Best Buy, CompUsa, over the phone with SBC etc. They don't work for AT&T and they are paid incentives on selling the equipment by SBC.

So I have no doubts about the employees of these places intentions! I am sure that they mean well, but they need to just not use this 50 dollar rebate as a sales tool. They don't understand how this rebate works. Now in this person's case, he had been a Customer for a while, he had purchased a new modem. On the terms and conditions it states (www.attequipmentrebate.com) that a customer is valid one AT&T equipment rebate per DSL service line. This customer had recieved a rebate on the first modem he purchased with us a year or two previous.

Now if he, instead of listening to the salesman who doesn't know much about AT&T or it's policies on rebates would have read his yellow rebate post card he would have known at that point that he was not eligible for the rebate. He by sending the card in agreed to the terms and conditions and is not entitled to a second rebate.

Now if he has a problem with that he should take it up with the people that sold him the modem and not the people just reading the computer screen trying to help him. Now if I am remembering right I told him to call billing cause they can change customer information and give credit on there bills (all of which we can't do). He got angry with me and hung up the phone before I could tell him why I was sending him to billing.

Now the reason for this message is that I just want people to understand that we have a lot more happy customers than unhappy. Now about the supervisor call back! The reason the supervisors only do call backs is because they end up not being able to do anything more for the customer then what the agent can do. We as agents have the same power as supervisors in this case.

IT IS COMPANY POLICY THAT SUPERVISORS DON'T TAKE PHONE CALLS. They do try to call back within 24-48 hours. In this case unfortunaltly due to a supervisor quiting one didn't get a hold him on time. Honestly how would a company like AT&T Become such a powerful influencial company if all this was true! Please be reasonable. Please understand we at the rebate center really are trying to help you.

Thanks for listening. :)

I want you all to know first of all that I am an employee of the AT&T High Speed Internet Rebate Center. I am actually one of the employee's mentioned in this persons angry and unfactual account of what goes on.

I don't want to argue with anyone I just want to set the facts straight. I deal with and process very valid rebates that are paid out all day long. I process more money through rebate checks then most people do at any phone center job. It really is sad that people need to blame there own mistakes on the company who provides a very good service.

Now I want this person and the other people who have made comments on this site to know and understand something. When you buy your equipment from a salesman at Best Buy, CompUsa, over the phone with SBC etc. They don't work for AT&T and they are paid incentives on selling the equipment by SBC.

So I have no doubts about the employees of these places intentions! I am sure that they mean well, but they need to just not use this 50 dollar rebate as a sales tool. They don't understand how this rebate works. Now in this person's case, he had been a Customer for a while, he had purchased a new modem. On the terms and conditions it states (www.attequipmentrebate.com) that a customer is valid one AT&T equipment rebate per DSL service line. This customer had recieved a rebate on the first modem he purchased with us a year or two previous.

Now if he, instead of listening to the salesman who doesn't know much about AT&T or it's policies on rebates would have read his yellow rebate post card he would have known at that point that he was not eligible for the rebate. He by sending the card in agreed to the terms and conditions and is not entitled to a second rebate.

Now if he has a problem with that he should take it up with the people that sold him the modem and not the people just reading the computer screen trying to help him. Now if I am remembering right I told him to call billing cause they can change customer information and give credit on there bills (all of which we can't do). He got angry with me and hung up the phone before I could tell him why I was sending him to billing.

Now the reason for this message is that I just want people to understand that we have a lot more happy customers than unhappy. Now about the supervisor call back! The reason the supervisors only do call backs is because they end up not being able to do anything more for the customer then what the agent can do. We as agents have the same power as supervisors in this case.

IT IS COMPANY POLICY THAT SUPERVISORS DON'T TAKE PHONE CALLS. They do try to call back within 24-48 hours. In this case unfortunaltly due to a supervisor quiting one didn't get a hold him on time. Honestly how would a company like AT&T Become such a powerful influencial company if all this was true! Please be reasonable. Please understand we at the rebate center really are trying to help you.

Thanks for listening. :)

I want you all to know first of all that I am an employee of the AT&T High Speed Internet Rebate Center. I am actually one of the employee's mentioned in this persons angry and unfactual account of what goes on.

I don't want to argue with anyone I just want to set the facts straight. I deal with and process very valid rebates that are paid out all day long. I process more money through rebate checks then most people do at any phone center job. It really is sad that people need to blame there own mistakes on the company who provides a very good service.

Now I want this person and the other people who have made comments on this site to know and understand something. When you buy your equipment from a salesman at Best Buy, CompUsa, over the phone with SBC etc. They don't work for AT&T and they are paid incentives on selling the equipment by SBC.

So I have no doubts about the employees of these places intentions! I am sure that they mean well, but they need to just not use this 50 dollar rebate as a sales tool. They don't understand how this rebate works. Now in this person's case, he had been a Customer for a while, he had purchased a new modem. On the terms and conditions it states (www.attequipmentrebate.com) that a customer is valid one AT&T equipment rebate per DSL service line. This customer had recieved a rebate on the first modem he purchased with us a year or two previous.

Now if he, instead of listening to the salesman who doesn't know much about AT&T or it's policies on rebates would have read his yellow rebate post card he would have known at that point that he was not eligible for the rebate. He by sending the card in agreed to the terms and conditions and is not entitled to a second rebate.

Now if he has a problem with that he should take it up with the people that sold him the modem and not the people just reading the computer screen trying to help him. Now if I am remembering right I told him to call billing cause they can change customer information and give credit on there bills (all of which we can't do). He got angry with me and hung up the phone before I could tell him why I was sending him to billing.

Now the reason for this message is that I just want people to understand that we have a lot more happy customers than unhappy. Now about the supervisor call back! The reason the supervisors only do call backs is because they end up not being able to do anything more for the customer then what the agent can do. We as agents have the same power as supervisors in this case.

IT IS COMPANY POLICY THAT SUPERVISORS DON'T TAKE PHONE CALLS. They do try to call back within 24-48 hours. In this case unfortunaltly due to a supervisor quiting one didn't get a hold him on time. Honestly how would a company like AT&T Become such a powerful influencial company if all this was true! Please be reasonable. Please understand we at the rebate center really are trying to help you.

Thanks for listening. :)

I want you all to know first of all that I am an employee of the AT&T High Speed Internet Rebate Center. I am actually one of the employee's mentioned in this persons angry and unfactual account of what goes on.

I don't want to argue with anyone I just want to set the facts straight. I deal with and process very valid rebates that are paid out all day long. I process more money through rebate checks then most people do at any phone center job. It really is sad that people need to blame there own mistakes on the company who provides a very good service.

Now I want this person and the other people who have made comments on this site to know and understand something. When you buy your equipment from a salesman at Best Buy, CompUsa, over the phone with SBC etc. They don't work for AT&T and they are paid incentives on selling the equipment by SBC.

So I have no doubts about the employees of these places intentions! I am sure that they mean well, but they need to just not use this 50 dollar rebate as a sales tool. They don't understand how this rebate works. Now in this person's case, he had been a Customer for a while, he had purchased a new modem. On the terms and conditions it states (www.attequipmentrebate.com) that a customer is valid one AT&T equipment rebate per DSL service line. This customer had recieved a rebate on the first modem he purchased with us a year or two previous.

Now if he, instead of listening to the salesman who doesn't know much about AT&T or it's policies on rebates would have read his yellow rebate post card he would have known at that point that he was not eligible for the rebate. He by sending the card in agreed to the terms and conditions and is not entitled to a second rebate.

Now if he has a problem with that he should take it up with the people that sold him the modem and not the people just reading the computer screen trying to help him. Now if I am remembering right I told him to call billing cause they can change customer information and give credit on there bills (all of which we can't do). He got angry with me and hung up the phone before I could tell him why I was sending him to billing.

Now the reason for this message is that I just want people to understand that we have a lot more happy customers than unhappy. Now about the supervisor call back! The reason the supervisors only do call backs is because they end up not being able to do anything more for the customer then what the agent can do. We as agents have the same power as supervisors in this case.

IT IS COMPANY POLICY THAT SUPERVISORS DON'T TAKE PHONE CALLS. They do try to call back within 24-48 hours. In this case unfortunaltly due to a supervisor quiting one didn't get a hold him on time. Honestly how would a company like AT&T Become such a powerful influencial company if all this was true! Please be reasonable. Please understand we at the rebate center really are trying to help you.

Thanks for listening. :)