Report: #967270

Complaint Review: at&t

  • Submitted: Sat, November 10, 2012
  • Updated: Sat, November 10, 2012
  • Reported By: anonymous — sun valley California United States of America
  • at&t

    sun valley, California
    United States of America

at&t At & t uverse at&t is a sham sun valley, California

Show customers why they should trust your business over your competitors...

At&t is a sham! they keep sending emails and letters promoting their At&t u-verse and when I finally decided to switch to this service, I never though that I would be in for a BIG disappountment. Yesterday, november 9 was my schedule for installation of the uverse pkg. The technician came at around 9:45. I kept waiting and waiting the whole day for the set up to be done and finally at around 6:40 he announced that this service is NOT working in our area. I was so upset and so stressed since my other cable subscriber already cut off their service since early morning of nov. 9, when avtually I am paid for my cable service with them till end of day of nov. 9.. And when I tried to call them to get my cable back. They told me that they would charge me installation fee just to reconnect the service.

Of course, I was so upset and disappointed. I could not sleep, and the proof is right now , at 1:43 am I am in my bed writing this complaint letter. At&t should not have offered the service if they are not sure that it is working in our area.

Now, I do not have cable and for this weekend and who knows when I can get a new cable subscriber, I will not have tv to watch since I dont have cable service.

Oh, before I forget, the technician took so long in switching back to my old phone and internet service with them and even messed up my wifi.

So yesterday I took the day off from work just to be hom we for the installation and wasted my whole day for nothing!

At&t.should compensate/indemnify me for the stress, sleepness night and for the installation fee that I need to pay the other cable company just to have my old cable back!

Please warn other consumers not to fall for this fake servic ed from at&t. I do not want them to experience what I did because I made the mistake of falling for this sham.
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