Report: #676633

Complaint Review: Auburn Chevrolet

  • Submitted: Wed, December 29, 2010
  • Updated: Sun, January 16, 2011
  • Reported By: Alphonso M — burien Washington United States of America
  • Auburn Chevrolet
    1600 Auburn Way North Auburn Wa 98002
    United States of America

Auburn Chevrolet Chevrolet Warranty Scam Bad Customer Service Internet

*Consumer Suggestion: Be leary of car dealerships

*Consumer Comment: But has it been determined..

*Consumer Suggestion: Dealership should have been honest up front

*Consumer Comment: Just go to

*Author of original report: GM Chevrolet has lied to me yet again (for the third time)

*Consumer Comment: Your not the only one having early problems with this brand of car

*Consumer Comment: What a load

*Consumer Comment: Chevrolets are made of junk

*Consumer Comment: To the OP...

*Author of original report: Auburn Chevrolet did not do a thorough inspection of my clutch/transmission system

*Consumer Comment: I guess Karl has all the answers..

*Consumer Comment: Alphonso M, I have a friend who is the original owner of an....

*Consumer Comment: Could be poorly built or a defect..

*Author of original report: Poorly Made Product, plain and simple

*Consumer Comment: Clutches are never covered

*Author of original report: Clearly, and without a doubt, chevrolet employees are posing as annonomous commentors

*Consumer Comment: Information

*Consumer Comment: care to post any proof???

*Consumer Comment: You should have bought Japanase and your clutch would not be an issue!

*Consumer Comment: It was no trouble..

*Consumer Comment: Do thes respondents of this report work for Chevrolet?

*Consumer Comment: Who posted as "anonymous"?

*Author of original report: more chevrolet employees pretending to be annonomous commenters

*Consumer Comment: I "read" this...

*Consumer Comment: question

*Consumer Comment: Where's the end?

*Author of original report: Even more dispicable tactics from Auburn Chevrolet, this time Illegal


*Consumer Comment: What does the warranty say?

Show customers why they should trust your business over your competitors...

Back in January of2009 I was in the market for a brand new car. I had considered several different makes and models, and had narrowed my list down to 3 choices: 1.A honda Civic 2. Toyota Corrolla 3. Chevrolet Cobalt.Against the better advice of friends and relatives, I purchased a 2009 Chevrolet Cobalt, giving the American car company the benifit of the doubt.I am truly sorry I made that decision! Since I work from home and also own a motorcycle, I seldom drive the car to begin with. To this date, the car has just a little over 25 thousand miles on it. On December 24th 2010 Friday afternoon, I was driving the car to my friends house in Auburn to celebrate Christmas Eve. A few blocks away from my destination, my brand new car I had bought less than two years ago, and with less than 26 thousand miles on it, quit shifting into gear, no longer operating. I had to abandon my Chevrolet on the side of the road, as if it were a broken down old peice of junk. Unfortunately, since it was Christmas weekend and most dealerships and customer service stations are closed during the holiday, I had to wait until the following Monday to bring my car into the nearest dealership. After a long & stressfull weekend, Monday finally arrived and I had my car towed to Chevrolet in Auburn, WA. Earlier that morning, I had spoken with Cindy from the service department, who informed me that since it was my clutch that was having issues, it might not be covered by my warranty. In that case, I would have to shell out my own money to fix it! Trying to keep optimistic about the situation, but also extremelly dissapointed in Chevrolet--especially in the quality of their vehicles--I decided it would be wise to at least let them do the suggested diagnostic of the vehicle and find out if it would in fact be covered by my new car warranty or not. After all, with under 26 thousand miles on a brand new car, why wouldn't any major malfunctions be covered? Soon I arrived at the dealership along with the towed car and proceeded to the service department where I asked to speak with Cindy, the lady I had spoken with over the phone earlier. She wasn't available however. Instead, I was greeted by a gentlemen named Mike. So far,he seemed like a nice guy. I explained to Mike how my vehicle had broken down that past Friday and the concerns I had as to whether or not the clutch problem would be covered under warranty, since his co-worker Cindy had mentioned over the phone that it might not be covered. In response, Mike assured me with absolute confidence that since there were less than 36,000 miles on my car and it was well under 3 years old, that I had a 'terrific warranty' (his words) on my vehicle and that I shouldn't worry: it would indeed be covered under the warranty. At that point, I felt as though a giant weight had been lifted from my shoulders. I asked him if he was positive, since after speaking with Cindy over the phone I had my doubts, and he assured me once again that any repairs needed would be covered under warranty. As a matter of fact, he also informed me that he would have Cindy call a rental car for me, which would also be covered under this supposed fabulous warranty I have. If only Mike could stick to his own words before getting someones hopes up!

The following day, Tuesday, the nightmare began. I awoke with a cold and as usual it was raining outside. Then I got the voice mail from Cindy, asking me to call her once I got the message. From listening to her voice mail, it sounded like bad news was in store. And it was. When I returned her phone call, she informed me that since my clutch had 'worn down', Chevrolet would not cover the repair under warranty.Whoever heard of a clutch 'wearing down' at only 25,000 miles?When I purchased the vehicle, it came with a so called 3 year/ 36,000 mile'bumper to bumper' warranty, which Chevrolet prints out word for word in their new owners manual and on the window stickers of their new cars for sale on thier lots. However, as I've recently discovered, never believe everything you read, even if it's written down word for word. As it turns out, Chevrolet's 'bumper to bumper' new car warranty is a load of garbage! In the eyes of Chevrolet, the words 'bumper to bumper' means everything is covered from onebumper of the car to another--as long as nothing actually breaks down during the first 3 years or 36,000 miles, and if thats the case, then whatever breaks down is not covered! Afterall, if you actually drive the car, even if its just a few thousand miles per year,then shame on you for using your vehicle for its intended purpous! Cindy quoted me $1,000 in order to have the Chevrolet dealership fix my car.I wasn't a happy camper at this point. I expressed my dissapointment in Chevrolet and the quality of their vehicles to Cindy over the phone. At one point, she tried defending Chevrolet by telling me a third party story of some lady who recently had a similar problem to mine (is this type of situation normal for Chevrolet?) I was deeply offended by what I was hearing so I hung up on her. Again, brand new car, barely driven, and to add insult to injury: paid for in cash, not that it matters to Chevrolet, but it matters to me. A few minutes later, Cindy called me back and when I didn't anwswer she left another voice mail stating that 'it looks like we got disconnected'. To my reluctance, I returned her call and this time I informed her of the conversation Mike and I had the previous day. She said she would 'look into it'. Once our conversation ended, I called Chevrolets corporate 1-800 customer service number and got in touch with a representative named Giraldo to file a claim. While on the phone with Giraldo, the Auburn Chevrolet dealership called me at the same time and I let that call ring to voice mail. I gave Giraldo my information and explained the situation in detail. Just like Cindy, he also told me that he would 'look into it'. By this point, I was learning what 'I'll look into it means'. It means butkis.

As it turns out, the call I had just gotten was from Mike at Chevrolet, the same Mike I had spoken to in person the day before. From the tone of his voice, he wasn't happy with me. Right away, he started attacking me verbally, stating that I should have known the dealership needed to perform a diagnostic on my vehicle before 'assuming' any warranty coverages. I reminded him that he is the one who not only told me but assured me the problem would be covered by warranty--after I had asked him twice and before any diagnostics had been performed. He then tried to cover his tracks, like most liars and weasels do, by telling me that perhaps it was a 'misunderstanding'. How many times have you heard that excuse? Again, I repeated to Mike the same words he had told me the day before, which upset him further. I suggested that in the future he should not give a customer information, especially when it comes to warranty work, unless he is 100 percent sure of what he is saying. That was the last straw for Mike, however. He then said this to me, and I quote: "So just because I told you that your vehicle would be covered under warranty, doe's that meanwe should just fix it for free?" But wait, it get's even better! Mike, being the champion of customer service that he is, went on to say: "I'll tell you what, I'm also gonna have them install a hyped-up supercharger on the hood while there at it! As a matter of fact, we're gonna just replace all the doors and side panels and provide you with a brand new car!"And what justifies Mike's mistreatment of me over the phone, you ask?Well, according to Mike, I had called Cindy and had spoken to her in an upset voice. Not only had I called her, but I had called her 'over and over again'. For the record, I called Cindy 3 times: call number one was when I first called the dealership on Monday to find out if they could look at my car and she happened to answer. The second time was returning her voice message she had left me on Tuesday. And the 3rd time was on Tuesday returning yet another voice message she had left me that day. Nothing out of the ordinary, but according to Mike, that's justification to bash and ridicule someone. I asked Mike if that's how he treats all of his customers, but by that time he had hung up on me. So I threw on my rain boots and riding jacket and hopped on my motorcycle, headed for Chevrolet in Auburn to speak with theier service manager--in person.

I hate riding my bike in the rain, but I made it to the dealership, slightly damp but in one peice fortunately. This time around, Cindy was there and I introduced myself and shook her hand.Mike was there too. He saw me enter and he shuffled away from the area, but not out of ear shot, however. I asked Cindy, loudly enough for Mike to hear, if she recalled me calling her 'over and over' badgering her and hanging up on her multiple times. She looked surprised. "You only hung up on me once", she said, which is true. "Did I call you over and over and harass & yell atyou and hang up on you multiple times", I asked.Again, she looked surprised. "No" she said."Why do you ask?"

"Well because according to Mike over there," I said "that's what I've been doing all day long. But it sounds like someones lying here then."And now, Mike decided to approach and join the conversation, condoning me for calling the dealership 'all day long'. Somehow, Mike just cant stand the fact that customers sometimes call the service department more than once in the course of two days. Maybe they should get rid of all their phones and problem solved. Instead of debating this ridiculous issue with Mike, I proceeded to tell Cindy what he had told me over the phone, that he was basicly going to provide me with a new car (his words). "Isn't that true, Mike," I said. "You did say you were going to give me a supercharger and a brand new car over the phone, did you not?"

"Oh yeah", he replied, "I said that. And I'm also going to paint the doors for you too. What color would you like." His response blew Cindy (and me) away. Her eyes grew to the size of two big oranges.

"You know, I regret ever purchasing a Chevrolet," I told Mike. "I spent over 16,000 dollars in cash for a brand new car, and this is service I get. Is this how you treat all your customers?" True to his own consistency, Mike replied: "We'll you're not a customer. You didn't buy your car at this dealership, so I can treat you any way I want. I don't have to talk to you." And then he huffed and puffed and walked out the door, but not before issuing me an empty threat for interfering with his day. I accepted his challenge with much enthusiasm, but like I said, empty threat. What else would you expect from a low-life weasel?He was now gone, on his way back to crawl into whatever hole he comes out of each day. Good riddance. At least Cindy was somewhat pleseant to speak with. She informed me that the service manager wasn't there and that he would be available in the morning the next day. And with that, I left, feeling sick to my stomache. Auburn Chevrolet is the worst car dealership I have ever run into and I will definitely never purchase a vehicle from there, nor will I ever purchase another Chevrolet again-period.

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This report was posted on Ripoff Report on 12/29/2010 06:39 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Be leary of car dealerships

AUTHOR: Jason K - (United States of America)

I'm in agreement with Vic Le Blanc: the dealership should have been honest with you up front and told you that the clutch might not be covered under warranty. Instead, you were lied to and given a false promise that it would be covered under warranty. If a representative of the dealership issues such a promise, then they should take responsibility and stand behind what they say, rather than flip flop. In the case of your clutch, you should definitely take your time and find a reputable mechanic shop who will fix it at an affordable price. Also, you can do some research on craigs list as well. Once you find a mechanic who is affordable, research that person online, starting with this site. One person stated that if the clutch is not shifting into gear to begin with, then it could very well be due to mechanical failure and not 'wearingdown' of the clutch. That sounds about accurate. For a clutch to give out at 25,000 miles is absolutely ridiculous! You stated that you operate your vehicle and your clutch correctly (andI sincerelybelieve you)so it is not due to your driving habbits. Don't fall for that line of B.S-from anyone, whether it be the dealership, someone else, or the manufacturer itself. And again, take your time and search for an honest mechanic who won't try to rip you off like the dearlership would. Hopefully, the next time there is a problem with your vehicle, the company will honer the warranty, otherwise your s.o.l again.

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#2 Consumer Comment

But has it been determined..

AUTHOR: Ronny g - (USA)

..if the "clutch" is the actual problem.

If it is the clutch being worn, then correct it is not covered under warranty and this goes for ANY make or model I know of regardless of mileage.

If on the other hand the issue is mechanical (which as stated not being able to shift into gear would point to), and this vehicle only has 25,000 miles and is covered under a 36,000mi "bumper to bumper"...then it is just ANOTHER case of a dealership trying to skirt it's responsibility to the customer and manufacturer, and fleece the customer more.

This complaint if valid should be directed ONLY at the dealership, and not GM. I do not know of any excessive complaints towards GM vehicles regarding premature clutch wear..that is generally due to abuse or the driver inadvertently riding the clutch.

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#3 Consumer Suggestion

Dealership should have been honest up front

AUTHOR: Vic Le Blanc - (Canada)

To me, it sounds like the person you spoke with at the Auburn Chevrolet dealership should not have mislead you into believing your clutch would be covered under warranty in the first place. A lot of times a dealerhip will give you a false promise, for instance a certaint repair will be covered 'no matter what' under your warranty in order toput you in the mind set of having them do the work, regardless of whether or not your warranty covers the repair or you have to pay for it yourself. After all, you already have your vehiclethere anywayand who wants to shop around from shop to shop all the while without a car?A lot of car dealerships practice this technique. It's the old bait 'n switch routine. What you should do is try to find the clutch online, which youcan usually find for a lot less than what a shop or autopart store wouldsell it for, and then find an honest mechanic that will install it for you. That is, if you can manage without a vehicle for a couple of days or longer. Whatever you do, don't have the Chevrolet dealership do the work. They have lied to you already. From what I can tell, you shouldn't count on GM to be of much help either. With clutches, it's easy for the dealership or the manufactuer to pin the blame on the driver, even if it's due to the fact that the facrory throws in the bare minimum standard to begin with. It'squicker (meaning more production)andless costlyfor them to use cheap parts instead of quality parts, and unfortunately-in your case-the buyer pays the price for it. Sorry, that's just how it is these days (don't kill the messenger)Have you had another mechanic look at it yet? I'd like to find out what the end result is.

P.S. You should purchase either a Luk or Sachs clutch kit (I think they are both the same company) for your car, instead of buying a GM or Chevrolet kit. Luk and Sachs make the best clutches and they will last you three times as long as the original factory clutch. Google Luk or Sachs and you will read outstanding reviews on these two products. Spend the extra money and it'll be worth it. You won't be sorry.

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#4 Consumer Comment

Just go to

AUTHOR: Ronny g - (USA)

GM did not even make the top 20 worst complaints.

Recent recalls aside which by far Toyota is number one with 7 far as complaints..and I copied this directly from the NHTSA website..

"Not to be outdone, the National Highway Traffic Safety Administration posted its own 2010 report filled with complaints about automotive defects. In 2010, the NHTSA received over 40,000 consumer complaints about various defects and automotive issues. The only time the agency received more than that astounding number of complaints was during the Carter administration.

Toyota again leads the pack with the largest number of complaints per vehicle logged. Nissan came in second and Volkswagen in third.

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#5 Author of original report

GM Chevrolet has lied to me yet again (for the third time)

AUTHOR: Alphonso M - (United States of America)

I have been speaking with Giraldo ext 11066 at GM Chevrolets 'Customer Service'-there's a joke-center and he promised me just a few days ago that GM would have a representative do a thorough inspection of the clutch/hydrolic/transission system of my vehicle, which was not done at Auburn Chevrolet, at no cost to me. However, I spoke with him today over the phone and he told me that GM has decided that they are now not going to do an inspection on my car. He would not give me a justifiable reason, but instead passed the blame onto some 'higher up' GM representative in my area. He would not give me the information on who. I was also told that if I took my car to an outside mechanic and that person determined that the issue is not do to normal 'wear' but mechanical failure or poor quality somewhere in the system, then GM would still not honor my warranty. They have basically made a decission without doing an actuall and complete examination. Furthermore, Giraldo told me that I was not going to get 'any assistance' in this matter. Buying a GM vehicle (Chevrolet especially) is the most dissapointing purchase I have ever made. Anyone thinking of purchasing a GM vehicle, save yourself the time, money, and headache. It's not woth it.
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#6 Consumer Comment

Your not the only one having early problems with this brand of car

AUTHOR: Jason K - (United States of America)

If you go to youtube, there are plenty of videos (more so than any other car makers) exposing GM, again Chevrolets included, for the junk they are. One fellow even points out that upon calling GM's customer service number that he got someone from the Phillipines answering the call! I thought GM and Chevrolet prided themselves on being an 'American Tradition'. Guess Not. Among the cars that have had the most problems are the Aveo, Cobalt (which is the one described in this article), Malibu, Tahoe,C5500, Silvarado and the Suburban-almost their entire line up. Why do you think more and more Japanese, Korean, and German manufacturers are taking up bigger slices of the market share? No one wants to spend their money, which is harder to come buy these days, on unreliable crap that breaks down and costs even more money to fix.

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#7 Consumer Comment

What a load

AUTHOR: Stacey - (U.S.A.)

I have a GMC Sierra 3500 4 doorand it is 11 years old. I have had to replacement the normal things ie: battery, starter, brakes etc etc. The truck has over 122,000 miles on it and runs like a dream! I have owned many vehicles in my life (9) and this is by far the best one yet.

I paid what the Dealeradvertused and got a good deal. They did a fantastic job with inspection and to this date I have never had to take it back to the dealership for any work.

I know this has nothing to do with the original report but the last rebuttal was totally wrong -

Karl go away and get a JOB!

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#8 Consumer Comment

Chevrolets are made of junk

AUTHOR: Jason K - (United States of America)

I read this report (twice) and it seems to me that you unfortunately choose the wrong brand of car to buy. You mentioned you were considering purchasing a Honda or a Toyota, but opted for the 'american car company', which was your first mistake. Your second mistake was your choice of dealer where you had your car towed for service. Unfortnunately, you took your car to the wrong place. Perhaps if you were to have taken it to a different Chevrolet dealer then they might have been honest with you in the beginningand performed an accurate diagnostic of what the problem was. These days, a lot of dealerships, especially GM, do not want to take the time to do a true inspection of the problem for warranty purpouses and will insteadattempt to charge the customer because it is more profitible for them. I had an old VW Bug back in high school with a rebuilt engine and the original clutch lasted 200 thousand miles. Many American cars today are designed to break down quickly so the 'service department' section of thedealerships rake in the money on repairs. Just go to any GM dealership, Chevrolet included, and look at how many practically brand new cars are getting major work done, and many times at the customers out of pocket expense. I ride the bus now because Japanese & other forein cars are fairly expensive and I don't want to buy an American car, otherwise I'd be in the same boat that not just you, but a lot of others are in as well. If you can, try to find a place that will at least fix it for cheap.

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#9 Consumer Comment

To the OP...

AUTHOR: Ronny g - (USA)

..I understand your frustration..and trust me, I do not work for a car dealership (actually I despise them), and I do not work for GM.

I can tell you this in my opinion...don't blame GM or American made cars for this issue. It is 100% the DEALERSHIPS fault. Do a search on this website or anywhere..and you will see more reports against car dealerships then ANY other report regarding anything.

All makes and models have lemons and problems..a car is a mechanical device and things break. Nothing lasts forever.

In you case if this report is accurate and the problem is that the car would not shift into gear...that is a mechanical issue and not clutch lining wear..hence it should be covered under warranty at 25,000 mi.

The tire wear is irrelevant. You need to get firm with this dealership so they fix this already under warranty and you get on with your life. TELL not "ask" but TELL them if they can not verify the issue was due to a worn out fix this or the next step is small claims court and more lodging of complaints. Then after they fix it..thank them by leaving a bag of feces at their door.Or old fish will do.

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#10 Author of original report

Auburn Chevrolet did not do a thorough inspection of my clutch/transmission system

AUTHOR: Alphonso M - (United States of America)

Auburn Chevrolet simply did not want to do the repair since the manufacturer does not pay nearly what they would get if I paid cash myself. They also did not do an actual inspection of my clutch/transmission system to look for any defects in the hydrolic system, etc. I've spoken with many mechanics and they have said the same thing to me that Ronnie G has stated a few comments above, that if the clutch isn't even going into gear then it cold be a hydrolic or flywheel issue. This past friday, Girardo at GM/Chevrolet promised me that GM/Chevrolet would inspect the hydrolic and flywheel system and do a thorough inspection of the entire transmition/clutch system, which Auburn Chevrolet did not do. He also promised there would be no cost to me for this to be done. However, today Chevrolet has backtracked and said they will not do it because of pictures that Auburn Chevrolet has taken. I took pictures of the car as well. It's in great condition. The front tires have some tread wear, but duh-it does have 25,000 miles on it, and yes, it has been driven. But as I stated originally, GM Chevrolet doesn't think you should actually be driving your vehicle, and if you do, then shame on you. I now have my car at another chevrolet dealership. On another note, Tim Graves at Auburn Chevrolet claimed over the telephone to me that my front tires were 'completely bald'. He's a liar. I just took pictures of my front tires and there is plenty of tread on them and they are in great condition for being two years old! Auburn Chevrolet and the representatives GM Chevrolet are complete Sleeze Bags. I am warning anyone reading this to Never buy any GM Products, especially Chevrolets. Don't learn this the hard way, like I have. It's not worth it.

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#11 Consumer Comment

I guess Karl has all the answers..

AUTHOR: Ronny g - (USA)

Either find a 1988 Acura with around 1/4 of a million miles on it..or 'google' the Fed.

I guess the only other option is to search for your next "new" car purchase at the Smithsonian, for something back when there was actually a "quality control" team..and not just pump out product by the gigaton and leave the consumers and mechanics as the "field testors".

Sorry, but that is the way things fly these days..unless you would prefer to pay $100,000 or more for an Acura (fancy Honda?) Could happen if Karl gets is way.

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#12 Consumer Comment

Alphonso M, I have a friend who is the original owner of an....

AUTHOR: Karl - (USA)

Acura that has over 260,000 miles on it. It still has the original clutch, and it has never needed any major mechanical repairs since the day it was purchased in 1988.

The only thing that has ever needed replaced on the car was a power-steering unit, about two years ago. The car still runs perfectly. It was made in Japan back in 1988, when some cars were still made with good parts that lasted a long time. (Oil changes and tune-ups are all the car has needed since new.)

In my opinion, almost every auto manufacturer uses cheap parts so they can make more profit and it also forces people to buy cars more frequently.

Don't forget to 'Google' this- WHO OWNS THE FED?, and go to the site with the 5 charts and pay attention to the fact that General Motors is listed in 'Chart 3', okay?

Then 'Google' this- WHO OWNS THE FED BANK, WHO CONTROLS WHO VIDEO, and watch it on the web!

Remember, General Motors filed for bankruptcy a few years ago, right? Many mismanaged companies end up filing for bankruptcy. It's just 'business in America'.


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#13 Consumer Comment

Could be poorly built or a defect..

AUTHOR: Ronny g - (USA)

According to GM 104,724 2009 Cobalts were sold. How many reports are there of premature clutch failure? If only a few, it may not be a bad car but a lemon, or due to abuse.

Granted, the dealer could choose to fix a worn down clutch under warranty if premature, but often they will not and claim it was due to abuse.

The thing is after reading the report again carefully, it is stated the vehicle would not shift into gear. This would normally be another issue as the clutch lining being worn would not effect going into gear, but rather slippage when you tried to move. So, it may not be a worn clutch, but perhaps the hydraulic system or flywheel/internal issue with the transmission. Might want to get a second opinion, that could very well be covered under warranty and the dealer is trying to get out of it so they can charge you into the poor house vs what the manufacturer will pay.

Did you ask the dealer how a worn out clutch could cause it not to shift into gear?

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#14 Author of original report

Poorly Made Product, plain and simple

AUTHOR: Alphonso M - (United States of America)

I've drivenManuals all of my life know how to maintain the life of a clutch, so anyone who claims that I 'rode the clutch hard' or 'fried the clutch' or 'didn't operate the clutch properly' is more than likely an employee of Auburn Chevrolet or Chevrolet itself-or worse.... Also, what proof does anyone who makes these ridiculous claims that I 'fried my clutch' have? I said it before, and I will stand by what I say: I know how to operate a clutch properly. And further more, I paid almost 17,000 dollars cash for my car, so why the hell (pardon my french) would I drive my carelessly. I'm not a millionare. Would you not take good care of a car that you paid thousands of dollars for? Well I certainly do take good care of all ofthe vehicles I own, because money doesn't grow on trees. Once again, defective parts in the clutch/transmission system or simply a poorly made product. But nice try, in the hands of the Chevrolet & Auburn Chevroletemployees, but to no avail :)

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#15 Consumer Comment

Clutches are never covered

AUTHOR: Josh - (U.S.A.)

The clutch is not covered under any car warranty, from any manufacturer. Neither are brake pads or tires. All of these are wear items, and all are 100% under the control of the driver. The only reason the clutch failed early in your car is because you didn't operate it correctly. It's not possible for a clutch to be "defective". If you try, you can fry the clutch in any vehicle in less than 50 miles.

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#16 Author of original report

Clearly, and without a doubt, chevrolet employees are posing as annonomous commentors

AUTHOR: Alphonso M - (United States of America)

There is absolutelyno question now, after reading a few of the comments regarding my complaint, that employees of chevrolet are posing as 'annonomous' commentors. If not, then why are they so vigourously defending chevrolet (as Bobby from Portland asked recently in his comment) especially against the Japanese auto manufactures. Looks like someone on here is taking my complaint very personally and trying every which way as they can to discredit my ripoff report, but it's not working (& consistently referring to the owners manual is a dead giveaway)Here is the bottom line, once again: I was Promised-not once, but twice,from Mike Dimmit at Auburn Chevrolet that my clutch would be repaired at absolutely no cost to me under warranty when I first brought my vehicle in to the service department andBEFORE any so called 'diagnostics' were done. The next day, the same service department told me somethingcompletely different. Not only was I LIED to, but if you have read my original complaint, the service rep, Mike Dimmit, also thought his lying to me was a laughing matter byoffering to install a hyped up super charger on my hood as well. Having your brand new car-which you spent thousands of dollars on-break down on you is not a laughing matter.Also, I've been driving a manual for over 17 years and I know how to safely handle and operate a clutch. Furthermore, I've spoken with several mechanic shops, including a different Chevrolet dealership, recently and EVERY SINGLE mechanic I have spoken with agree that a clutch should not go out at only 25,000 miles. One mechanic even stated that it's extremely uncommon for a clutch to give out-on ANY make & model-at only 25,000 miles, especially on a car that's not even two years old yet (bought my car in late January 2009)And again,when I do drive my car, I operate the clutch in laymans termsvery smoothly and without riding or grinding, so attempting to pin the blame on me isn't a valid argument as well; that'snothing more than excuse for the dealership and the factory to weasel their way out of honeringthe repairso they can swindle you out of your money. The fact is:either there is a malfunction or defective part somewhere in the clutch/transmission system-since as of recent the general manager of Auburn Chevrolet, Tim Graves, the same Tim Graves who claimed to be recording our conversation, which is illegal to do, admitted to me that a thorough examination of my clutch/transmission system had not been done-or Chevrolet simply manufactures poor quality vehicles.

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#17 Consumer Comment


AUTHOR: Ramjet - (U.S.A.)

We had an oil change done on our 2007 Accord today and I took the opportunity to ask my dealer service manager if they warranty clutches during the warranty period. He said that the clutch is considered a wear part and that they don't replace them under warranty. He also said that a dealer could if they wanted to for some special reason but that it's not in the Honda warranty.

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#18 Consumer Comment

care to post any proof???

AUTHOR: Ronny g - (USA)

..that Honda or Toyota or any vehicle manufacturer will warranty a worn clutch? The average life expectancy of a clutch regardless if on a American made car, or import is around 90,000 miles.

I previously stated a Chevrolet I owned had 100,000 miles on the original clutch when I sold it, and it was still good. There are plenty of complaints on this website against Honda dealerships and Toyota dealerships. As a matter of fact..Toyota holds the current worlds record for recalls. I think Ford holds the overall record for recalls but bear in mind they are a very old company, much older then Honda or Toyota.

Not to say American cars are built so great...they can certainly use improvement as can all cars (including Asian imports and German) which seem these days to have horrible fit and finish, parts that break easy..and over engineered electronics that no one wants to deal with...but to claim a worn clutch will be covered under warranty by a Japanese make is pure rubbish..unless any evidence in writing can be posted to prove the contrary. I highly doubt it but am open investigate any such postings.

If a person does not know how to properly drive a stick, they can wear out a clutch very quickly. It does not have to be with intent every time. Parts that can suffer wear due to abuse such as clutch and brake linings, are not covered under any bumper to bumper warranties I am aware of.

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#19 Consumer Comment

You should have bought Japanase and your clutch would not be an issue!

AUTHOR: Jenny - (United States of America)

First of all, I am not trying to insult the person who wrote this report, so please don't take it that way. I have never owned a Chevrolet in my life (or any other American made car) and never will. Too many of my friends and family members have owned American cars-including Chevrolets-and they seem as if they are built to break down often, giving the dealerships a chance to take you for a ride once you bring your car in, even if the damage is covered by this fictional 'bumper to bumper' warranty they sucker you with. You should have listened to your friends in the first place and went with either a Toyota or a Honda. I've owned both and have experienced many miles of happy driving with no headache. I've put over 150k miles on a Toyota Corrolla clutch before trading it in for a new car. I'm willing to bet whoever's driving the car now has had no problems with the clutch either. Again, I'm not attempting to insultthe writter of this report in any way, but for a few dollarshave bou more, you could bought either a Honda or Toyota and would not be putting up with this kind of warranty hassle (or in this case: 'warrantyscam') Most Clutches are made to last a long time and unless you PURPOUSLY grind and ride the clutch hard (which you claim not too, and your complaint does sound legitimate) then Chevrolet should definitely cover the repair. My best advice to you is to get it fixed and then sell it-before anything else goes wrong with it-and purchase a more reliable brand of car. Good Luck.

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#20 Consumer Comment

It was no trouble..

AUTHOR: Ronny g - (USA) least for me. I just entered a few words in a search engine and my computer did all the work. It took less then a minute to find what is covered under the GM 3 year/36,000mi bumper to bumper warranty. I just copied and pasted it from the GM website to here.

Personally I feel dealerships are the BIGGEST rip offs and crooks on Earth. I do not work for one and never have. However, if something is NOT covered under warranty..then it is not a fair complaint. A worn down clutch is clearly not covered.

Granted, I do believe the term "bumper to bumper" can be deceptive. But it does state in the owners manual what is covered and what is not. So if someone "thinks" bumper to bumper means everything is covered, they thought wrong. But when it is in writing, not much you can do really. When I purchase a car I tend to read what is covered so there are no surprises later on.

While I agree a clutch should last more then 25,000mi...someone who rides it or abuses it can wear it out in hours. I had a Chevy once that was a standard shift and got about 100,000mi from the original clutch and sold the may still be going.

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#21 Consumer Comment

Do thes respondents of this report work for Chevrolet?

AUTHOR: Bobby Santangelo - (United States of America)

I agree with the author of this complaint. If your vehicle has a bumper to bumper warranty and it is under the described mileage, then the factory and dealer should honor that warranty. It sounds to me like it's more profitable for the dealership to charge youhundreds of dollarsthan do a simple warranty repair, which would be easy to fix and cost next to nothing. However, in my experience, most service departments at car dealerships are out to line their pockets with your hard earned money. In that case, you have every right to voice your opinion. From reading the comments above, it's very clear that whoever is writting them is an employee of Chevrolet or the dealership itself (and take your report very personal) If not, then why have they gone through so much trouble to post warranty information on line and to discredit you by using words such as 'long whinded' and 'whine' and basically defend Chevrolet throughout their argument. I went througha similar experience as you did with a service dealership and after battling with them for three weeks, they finally honored my warranty-but not after trying to take me for almost five thousand dollars! Never trust car sales people or the people who work at the service station-they always lie.

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#22 Consumer Comment

Who posted as "anonymous"?

AUTHOR: Ronny g - (USA)

..granted we do not personally know each other..I have seen every respondents user name on this website for YEARS, and I do think they devoted YEARS to responding to many reports on this site just to defend this particular Chevy dealer, or that this concludes they are employees.

I posted the FACTS from the owners manual as far as "what is NOT covered" they are AGAIN from the GM website under CHEVY WARRANTY INFORMATION.. and stated as per GM themselves..anyone can look it up online...

What does the bumper-to-bumper warranty cover?

The Bumper-to-Bumper Limited Warranty covers most GM vehicles registered in the U.S. and Canada from the date the vehicle is first delivered until it reaches 3 years or 36,000 miles (whichever occurs first, see dealer for details) on Chevrolet and GMC vehicles; and 4 years or 50,000 miles (whichever occurs first, see dealer for details) on Buick and Cadillac vehicles. It covers the vehicle from bumper to bumper on any vehicle defect related to materials or workmanship. Original tires are covered but prorated after 12,000 miles during the terms of the Bumper to Bumper Limited Warranty. For further details,
look in the Owner's Manual under "What Is Covered" and "What Is Not Covered."

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#23 Author of original report

more chevrolet employees pretending to be annonomous commenters

AUTHOR: Alphonso M - (United States of America)

To answer your question, my vehicle is covered by a 3 year 36,000 mile bumper to bumper warranty. Bumper toBumper means EVERYTHING from one endof the bumper to the other end is covered until 3 years or 36,000 miles, whichever comes first. The 5 year 'power train ' waranty is not the issue here, since I am still under the 3 year 36,000 mile warranty. Also, once again, It appears that the employees of chevrolet and auburn chevrolet are posting rebutuls online, pretending to annonomous posters. Most people are smart enough to see through that. But nice try

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#24 Consumer Comment

I "read" this...

AUTHOR: Ronny g - (USA)


As the vehicle owner, you are responsible for the performance of the scheduled maintenance

listed in your Owners Manual. In addition to the What Is Not Covered

section of the Warranty Booklet, this Powertrain Limited Warranty does not cover the

following items:

  • Powertrain wear items, such as clutch linings

  • Wear items, such as brake linings

  • Scheduled maintenance items, such as filters, coolants and fluids, and brake


  • Any damage caused by owner/lessee failure to follow scheduled maintenance may not be

    covered by warranty

  • Damage due to accident, misuse, alteration or contaminated or poor quality fuel
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#25 Consumer Comment


AUTHOR: Robert - (U.S.A.)

You never answered a very simple question. Does your warranty EXCLUDE the clutch? If it is not excluded and they won't replace it then take them to small claims court, and let them deterimine if your driving habbits caused it to fail. If it is excluded then you can whine and complain all day long but you don't have a leg to stand on.

By the way the "You must be an employee" response is usually thrown out when youhave nothing and just want to use that as an attempt to discredit someone who asked a legitimate question. Which if you actuallylooked at other posts on this siteyou would first realize they are not from Florida(so have no idea where you got that from), and that they post on various subjects and companies.

As for the recording..if they try and use those recordings and you can show that they don't have consent you may be able to go after them. But once they tell you, if you stay on the line it is implied that you give consent. This even includes if when you call them they havea recording that states the call MAY be recorded.

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#26 Consumer Comment

Where's the end?

AUTHOR: coast - (USA)

Could this review be any more long-winded?

If you ride the clutch the same way you write, you probably did wear it out.
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#27 Author of original report

Even more dispicable tactics from Auburn Chevrolet, this time Illegal

AUTHOR: Alphonso M - (United States of America)

It's obvious that that an employee of the dealership itself is posing as an annonomous commenter from florida, given the quick response ofthis article, the attemptsto be-littlethe situationand careful wording of the comment(there is no limit to how low these people will actually go, is there?). Nice try, hoever :) I do agree with the fact that American cars do not have the same quality as Japanese and some other forein auto makers. And it looks like so do some of the Chevrolet employees.

On another note, I also faxed a formal complaint to GM Motors along with a copy of my article. One of the general managers at Auburn Chevrolet, Ron G, called me, trying his best to munipulate me into believing they should not honor the warranty and actually implying to me that perhaps I had at one point 'raced the car and just don't remember doing so'. He attempted to further make profound insinuations, but I informed him that I no longer wanted to continue the conversation and I then hung up, while he attempted to argue with me. He called me back right away, and when I informed him that I did not want to speak with him any further, he said these words: "All of these conversations are being recorded". For anyones reference, recording someone without their knowledge & concent is 100 percent illegal in the state of Washington under RCW9.73.030 (google it) It appears that the employees of Auburn Chevrolet have no qualms about imploying illegal tactics. If they were willing to repair thefaulty clutchin my vehicle, instead of attempting to milk me for $1,000 cash, this would not be an issue.I would advise anyone thinking of purchasing a Chevrolet not to, especially from Auburn Chevrolet.

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#28 Consumer Comment


AUTHOR: Karl - (USA)

according to a YouTube video available on the web.

Anyone can 'Google' this- WHO OWNS THE FED BANK, WHO CONTROLS WHO VIDEO, and watch it, right?

Maybe General Motors doesn't want to honor some warranties because of the bankruptcy they had a few years ago and the "hub" doesn't want to spend any more money than it has to, correct?

****************************** HUB ALERT *******************************

*If you stay at this site and type in 670790 and go to 'Consumer Comment #10', you can read "HUB POEM".

Happy New Year!

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#29 Consumer Comment

What does the warranty say?

AUTHOR: Flynrider - (USA)

This should have been a pretty simple issue. What does your warranty booklet say about coverage for the clutch? Either it is covered, or it's not. All the drama about who said what and who called whom is totally irrelevant and a waste of your time. If the clutch is covered for 36K miles, you have nothing to worry about. If it's not, it's going to cost you.

Some manufacturers exclude coverage on the clutch as it is considered to be a consumable. While a clutch can easily go over 100K miles, it can also be ground to dust in a few thousand by someone with poor driving habits. Note that I'm not saying you have poor driving habits, just pointing out why clutches are often not covered by the full warranty.

", I purchased a 2009 Chevrolet Cobalt, giving the American car company the benifit of the doubt."

I quit doing that 20 yrs. ago. Although American car companies claim to have equalled the quality standards of the Japanese companies, it is not apparent to me, given the number of times I have to pickup friends at the GM/Ford/Chrysler dealer when their cars are getting fixed.

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