Report: #1005097

Complaint Review:

  • Submitted: Mon, January 28, 2013
  • Updated: Tue, February 19, 2013
  • Reported By: Leann82 — Porterville California United States of America
    Irvine, California
    United States of America Leading real estate online auction Leading real estate online auction , Internet

*UPDATE Employee: Contract Discussion

*Author of original report:

*UPDATE Employee: EMD Policies

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Recently delt wtih in a home our family has been watching. When we heard it was going to auction we registered and bid on the house and in the last mins of the auction we reached our limit and was outbid. Coincedently we recieved a phne call stating we had won. and supposively the other bidder backed out (really i think we were bidding against just to reach a higher price) . either way we were excited and asked what we needed to do next. they said to sign contract and return. so that night ( being a Sunday) we did.  The next day we read in the contract we needed to send a Earnest Money Deposit. (which we we're told was $5,000.00) when we did 2 days later an employee from called and said we needed to send more. when we told him we we're previously told to only send the above amount he said he would ask his spervisor and if it wasn't accepted he would call back. we never recieved a call back ( this was a wednsday night) finally Friday while at work we recieved a phone call saying they neeed the money or proof we were good for the money. whn we calld our broker (4:00 pm) she immediately started on making them a document specifically for them. unfortunately being friday and her office being closed over the weekend we could not be certain theywould recieve the fax in time. so calling back thy said that would be ok as long as we we're for sure we wern't planning on walking away. we reassured them we weren't. Now today (Monday) they rejected our bid and tried to say we caused a default. when we had them on speaker phone with our agent and brker and us (client) they couldn't find someone to put the blame on. and finally said they recieved the wrong amount of money and therefore defaulted our auction. meaning we lost our house!! hopefully we get our $5,000.00 back and the $2,500.00 deposit we had put up for deposit.  Horibble company to deal with. nothing like an emotional roller-coaster.
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#1 UPDATE Employee

Contract Discussion

AUTHOR: Peter C. - (USA)

Hi Leann82,

I do apologize that I was out of the office and unavailable for discussion of this particular issue. I am in the office and available if you would like to reach out and discuss further at 800-793-6107.

Peter Chevalier
Customer Service Director

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#2 Author of original report

AUTHOR: Leann82 - (United States of America)

I would love to resolve the issue, but unfortunately can't since you are out of the office for the rest of the week and our house is going back up for auction and will be over before you return!!  And employees state your the only one to discuss the matter.  Same as before no one to resolve issues before it's to late. Everyone would tell us they would call us right back with the right information and not respond to 2-3 days. And it was always someone else with wrong information. And that is exactly why we are losing our dream house!! 
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#3 UPDATE Employee EMD Policies

AUTHOR: - (United States of America)

Hi Leann82,

We are sorry to hear about your experience and appreciate you voicing your concern. At, we are committed to delivering a positive experience for customers to purchase real estate from our sellers in a transparent, efficient way. As stated in our policies, all winning bids are subject to the sellers approval, which they have up to 15 business days to review. Before the seller will review the offer, the Earnest Money Deposit needs to be submitted into escrow. All due diligence documents are provided on our site for each individual property. Please contact our Director of Customer Service, Peter Chevalier at 800-793-6107 so we can discuss this further and come to a resolution.

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