• Report: #874157
Complaint Review:

AuraVie Skincare

  • Submitted: Thu, April 26, 2012
  • Updated: Thu, April 26, 2012

  • Reported By: Gregory — Sarasota Florida U.S.A.
AuraVie Skincare
7900 Gloria Ave Van Nuys, California United States of America

AuraVie Skincare Bunzai Media Group 10 Day "Risk Free" Trial Sample Package Van Nuys, California

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I ordered the AuraVie "Rejuvinating" skin care sample package.  The advertisement said I had a 10-day "risk free" trial period.   If I was not satisfied with the product, all I had to do is cancel by calling their Customer Service phone number, and no further product would be mailed to me.   If I like the product, I just "do nothing" and a monthly supply will be mailed to me with my credit card charged.   I received my package on April 20, 2012.  I called their CS phone line on Monday, April 23 to cancel.   Imagine my surprise when I was told I had to mail back the sample package or I would be charged $$92.88 (charged to my credit card!)!!!! 

I'm so glad I visited this RIPOFF REPORT Website!   There are LOTS of complaints here.  When I called to cancel the subscription, the CS Representative got quite defensive with me.  He told me I had until May 15 to return the intorductory sample box (or my credit card will be charged $92.88) AND I have to write  "RMA 10 789 714" on the box, or it would not be acknowledged!!!!

I am also so glad I used my bank debit card to place this order!  After reading all these RipOff Reports, it looks like AuraVie will send me another months supply and charge me $92.88....well, I have a surprise for them!   I called my bank, and for a $5.00 service charge, they cancelled my card!

They will issue a new card (with a new number) to me soon.   It is well worth the $5 because AuraVie will not be able to charge my checking accound anymore!  If they try to charge me $92.88, they will find that the "Credit Card" number is no longer valid!   Thanx to Iberia Bank for all of their help and understanding and super-fast service.   I called the bank an hour ago, and the "credit card" number is no longer valid!   Screw You, AuraVie!   You got only $3.02 for the sample pack.  It's going to cost me $5.98 to ship it back to them, so actually, AuraVie has cost me almost $10 for this "terrible mistake".    I really should keep the sample package and see if they call me!

This report was posted on Ripoff Report on 04/26/2012 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/reports/auravie-skincare/van-nuys-california-91406/auravie-skincare-bunzai-media-group-10-day-risk-free-trial-sample-package-van-nuys-cali-874157. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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