aussie dvd shop I brought a bos set of dvd, and they have just been copied off of the tv, they are ver poor quality, Internet

I brought a dvd box set of dvd off of aussie dvd shop, they werent ment to factory direct and origanl but they have just been tape off of the tv, you can see text come up on the bottom of the screen like " coming up next dancing with the stars" ect.They are really bad quailty. When I contacted the company by email they said that they would refund my money but didnt seem to care that they were pirated and I would have to pay postage again to return them, When I asked for a phone number they said that they didnt have a phone number. I have keep all email that have gone back and forth