Australian Aura they cancelled and refused to ship my order and now refuse to credit a refund; ignoring my emails regarding refund Internet

My name is Geoff from www.australianaura.com Im replying to Debbie Roanoke remarks on how disappointed she was dealing with our company and how she claims she was ripped of.

Can i just start by noting that as the old saying goes (The Customer is always right) We all think this is true at Australian Aura, and we try our up most to provide a quality product, backed by quality customer service. As we all know these are the two most important factors to being a successful company when exporting and selling online in a wholesale or retail environment to the world.

We do try our best and we would be lying if we said their is never issues that arise from time to time. But we also try hard to work through them and to resolve any issues as quickly as possible.

As far as our unhappy customer Debbie Roanoke goes. We did explain to here initially that here boots would not make it in time for xmas as she ordered them on the 23rd. Which she agreed was fine. Then their was a mix-up with our packers who placed the incorrect postage labels on the parcel and the goods were returned to sender (unfortunately this was our human error) and we explained straight away to Debbie what had happened, and that we would resend here daughters boots.

On January 19th we received another email from Debbie. She was very very frustrated which was understandable. But she really became aggressive to us in her mails... She was quite rude and got very personal with her threats to Australia and our company. (which obviously she didn't paste in here complaint above) We tried to reply several times to here, but it came to a point where she could not communicate in a respectable manner. I then suggested i refund her money (even though we had resent here boots again). A few day later we were notified that she contacted here card company and got them to refund here money. So now we could not refund her as the card company already deducted the money from our account. I know the customer is always right... But Debbie really left us any choice as she really blew here cool and anything we suggested just wasn't good enough.

Their is nothing more pleasurable for us than to send a pair of boots to a customer who then replies via email explaining how happy they are with our products, and i can forward to anyone over 10,000 happy customer testimonial, we have received from very satisfied international customers who purchased online from us.

Australian Aura has been selling sheepskin boots online to overseas customers from USA, UK , Asia and Europe for nearly 10 years, and we have sent close to 50,000 pairs to nearly every corner of the world. We work hard manufacturing our boots and we work just as hard on our customer service. In saying that their is nothing more i would of wanted than to satisfy Debbie, but it got to a point where we could not resolve the issue for here no matter what we suggested, and at the end of the day we did resend here boots that were initially returned to us, and she also got here money back from the card company.

So i really hope this one dissatified customer doesnt stop the majority ordering from Australian Aura or any other Australian Company for that matter as we are hard working good people who try our very best to satisfy every customer who purchases from us.

Thank you Geoff Sharp
support@australianaura.com