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Report: #1120835

Complaint Review: Auto Gallery - Lawrenceville Georgia

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  • Reported By: Pissed Consumer — Augusta Georgia
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  • Auto Gallery 591 Buford Drive Lawrenceville, Georgia USA

Auto Gallery Wrongful Repo Lawrenceville Georgia

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My car got repoed last Monday, January 27, 2014 around 10pm or so. I was in my apartment washing my hair, when the doorbell rang. I sent my child to answer the door. When my child opened the door they were prompted to get me and I appeared at the door. The guy stated he is there to pick up my car and if I wanted to get anything out of the car. I asked why are you picking up my car, because my car is paid up until February. He stated they just received orders from the dealer to pick up my car and he didn't know anything and needed my key. I stated no I'm not giving you my key until you show me some papers. The man stated he had no papers, but was given orders to pick up my car. I asked the man to contact the person who sent him and he stated that they were closed and to contact them tomorrow. I stated I had all of my receipts showing that I had made my payments, then he said I needed to contact the dealer and he didn't know what else to tell me. He was very rude, aggressive, nasty and argumentive with me. The guy took the key from my child after getting all of personal belongings out of the car. The next day I contacted the dealer, the person name Aba came to the line and stated my car payment was 2 months behind and they tried to contact me in November, but was unable to reach me. That's funny, because I have never received a call from them at all. I told her I had all of my money order receipts and my certified letter receipts to show proof I had been making my payments. She asked me to fax them. I had no ink, so I went to Fedex to copy and fax to them. The next day I had not heard from anyone, so I called Aba to see if she received my fax, she stated it never came through. I was like, why didn't you call me and let me know you did not get it, but I know it was a lie, because it went through. I then emailed them to her while still on the phone, but she was not able to open the attachments, so I then faxed to her and she got it. She stated she would look over it and contact me back. Never heard back from her, so I called again and she said that the last payment that they received from me was on Dec 4, 2013 for October payment and that I needed to put a trace on the money orders. I told her why should I when I paid my bill. I told her I was going to sue them and asked for her manager name, but she would not give me the manager name, so I told her I would have them serve her and she stated no, no, no you can't do that, I did not sign for them.. I got mad and hung up. I did a trace on the money orders and they all were cashed, except the last 2 sent in December 2013. I also checked with the post office to see who signed for the certified letters and I was given each and every person name that signed for the certified letter. That is why I sent them certified, because I knew something like this might happen and I might needed back up to prove I had been paying them. The next day Aba called me talking about I still was late and the money orders never existed. I told her you have to be kidding me, I am sitting righ here with the money order receipt and you are telling me they don't exist. I started cursing like a sailor, because now I am at my breaking point with these crooks. Someone there is stealing my payments and now they think I'm stupid. WOW! F----ng unbelievable! I hang up and called her back and say oh by the way I know who signed for all of my payments and will be pressing charges against each and everyone of the people who signed for my payments. Then I said oh by the way you signed for the last 2 payments and you will be served, she states no I didn't and I said yes you did baby, black and white don't lie......she then got real quiet and said oh let me check out something and I will call you back. A couple of hours later while at work, she called me back and states oh Ms. ???? we found all of your payments and have applied them to your account. Really lady.....you just told me the payments never existed and now mysteriously you have all of my payments and have now applied them to my account and you just recieved my January payment and will be applying that one as well. WOW.....can you say crazy! Now I'm suppose to be all happy and everything is forgiven. Where is my car and when are you bringing it back....she never answers me and is now saying I'm still $51. and some change behind. Really?? Are you hearing yourself lady. Then after I explained it was paid up to September with a $50 dollars balance towards the rest of the payment for that month, I would have only paid $250, but paid $350 instead and was always $50 dollars ahead each month, because I paid extra. Now this heafer never answer my questions about when I'm going to get my car back and keeps saying that I'm behind $50 dollars and that's why my car got repoed. Are you kidding me! Really! At this point I am livid and tell her you all will be hearing from my lawyer and everyone involved will get served. Either someone there was taking my payments for their own personal gain and was not expecting me to have my receipts and thought I was stupid, but if I did not have them I would have been plain screwd. I don't have my car back and have not heard from anyone since Friday, January 31, 2014. It don't matter because I have all my info and will sue their sorry a*s**. I had nothing but problems with this car from day one! They put a gps tracker on it and I immediately started having problems out of the car. Two weeks after I purchased it, I was told to bring it back for that and it took them all day. After it was installed the car would not crank at all and they did not tell me at all, had me sitting there all freaking day as if I had nothing else to do, so they had to take it off. They came in June or July and repoed my car and I had to pay $1300 to get it back. 3 months and repo fee, then Kristina had the nerve to tell me if you make your payments on time, they won't repo your car. I blessed her out before I knowed it and told her if they crooks had sat up my payment like I asked them when I purchased it, my payments won't be late and then I don't control the mail. They stole all of my CD's and Garmin GPS system that I had just bought in March for myself. Never got those back or heard from anyone when I complained about it. Since I did not trust them with my bank info over the phone, I believe someone from there tried to charge false charges on my credit card that I had used with them, but I can't prove it. My bank contacted me to verify the charges, but I advised them I did not try and make no charges to radio shack for $468 dollars and $5 dollars to some place I never heard of. They knew it was fraudulent, because my credit limit on that card was only $500 so why would I make those kind of charges, but they will not get away with it! Not this time....they may have gotten away with their crookedness before, but my lawyer is going to tear them a new one and it will be reported to the BBB and I will be contacting the IRS against them as well. So if you need a car....PLEASE do not buy from these crooks, check around with other reputable dealers. They are out right CROOKS....who needs to be stopped immediately!  

This report was posted on Ripoff Report on 02/04/2014 12:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/auto-gallery/lawrenceville-georgia-30046/auto-gallery-wrongful-repo-lawrenceville-georgia-1120835. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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