Complaint Review: Auto Protection Alliance
- Auto Protection Alliance
2530 Red Hill Suite 225
Santa Ana, California
United States of America
- Phone: 1-800-356-8170
- Category: Auto Warranty
Auto Protection Alliance American Auto Shield Auto Warranty Santa Ana, California
I called American Auto shield who is suppose to take care of claims for them and spoke to a Mandy who told me she was in charge of Cancellations but could not find my information in the computer system and call back in a week. I explained to her how I was treated on the phone by Nick Price. I called Mandy back on athe 24th January and when I spoke to her she said they did not have anything to do with cancelling the contracts and should call Auto Protection Alliance to canel it. I asked why she said to call her back and she said she had not. I then called Auto Protection Alliance back and spoke to a Leslie who became arguementive I then asked to speak to a supervisor and put in touch with Paul who said he was in charge of customer service he said I should follow the instructions in the booklet I received to canel the contact which is to put it in writing and supply notorized statement on mileage and mail to him at the Office in Santa Ana CA. I asked him why it shouldn't go the Arvada, Co he told me that they would just send it on to him. I am concerned that by not following the guide lines in the cancellation clause it would be come void. I then sent two letters registared to them one to CA. and one to CO.
Had I not used a credit card to purchase this I would be out the money. They put you in a never ending loop trying to cancel the contract. I told Mandy that I was turning in a complaint with the BBB and would notify the Attorney General's office on consumer fraud. I am also contacting the Honda dealer I bought the car from to find out how people like this get home telephone numbers to sell things like this.
This report was posted on Ripoff Report on 01/24/2013 10:45 PM and is a permanent record located here: http://www.ripoffreport.com/reports/auto-protection-alliance/santa-ana-california-92075/auto-protection-alliance-american-auto-shield-auto-warranty-santa-ana-california-1003021. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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