Monro Muffler Regional Manager Bill Williams, Lou Little regional managers say sell them parts needed or not Warren Ohio

We've also had a really hard time getting Monro/Mr Tire to resolve issues. We are just getting started with them. Some of our previous and  ongoing communications with Monro/Mr Tire:

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You installed a new radiator less than 3 minutes into the drive home from store 795 the vehicle overheated and blew a head gasket.

You didn't run test it after the radiator installation or you would have seen the overheating in the shop.

We had requested a thermostat evaluation as well and the vehicle would have had to run for a while to warm up to test this and it would have overheated while in the shop.

You installed a radiator and didn't run test it.

We requested a thermostat evaluation, you didn't do it.

It overheated less than 3 minutes into the drive home, something you would have caught if you had let it run for even 5 minutes.

You let us drive the vehicle home in what was essentially an unsafe state.

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You committed to replacement of the engine in our Chrysler Van after it blew a head gasket due to your faulty cooling system repair. Why you would enter into a verbal contract and then fail to honor your commitment is quite beyond our comprehension, especially considering your existing reputation.

Our Chrysler van was serviced by Mr Tire store 795, Mall Circle, Waldorf, MD

The manager of store 795 contacted us and committed to replacement of the engine with a used engine at no additinal cost to us. You retracted the offer the following day.

You are responsible for the full cost of the repair to our engine, not just a refund of the cost of the radiator repair.

Our advice? Start posting, start calling, start emailing until they can no longer ignore you.

The Better Business Bureau and Yelp.com complaints are a good beginning but we feel that establishing a solid presence on the major review sites is important. Twitter, Facebook initially, and it is nice to see that a page dedicated to Monro ripoffs already exists on Facebook.

On 4/2012 had my truck towed to Monro Muffler  store #120 as my clutch rod had malfunctioned, a simple fix. Mgr F. Fazio stated that my clutch was bad, (it wasn't) all I needed was the clutch slave rod replaced. I had to leave a $1000.00 deposit, I did. I had to go to work and left the truck with them, (HUGE MISTAKE) I am a truck driver over the road and F. Fazio started calling me everyday for several days telling me I just had to have this and that and by the time I got home my total bill was $3325.10. Of course I was upset but I needed my truck so I paid the bill. I have since called the 800-876-6676 ext 6133 Steve Matlione district Mgr. He will not return any of my calls and refuses to even talk with me and I call him everyday to date. Customer service also refuses to return any of my call. Do they think they can just ignore me and I will go away because I won't. I fell I was basically fleeced and high pressured royally. I see Terry Haschmann customer service left a rebuttal on another persons complaint here and said to call and they would work with customers, thats pretty funny and it just ain't true! They ignore you hoping you will go away. I may even picket the dang store I'm not going to take being cheated like this!

The information in this complaint from "Pappygol" is certainly not the case with Monro Muffler. The behavior described is absolutely against our company policy.

More interesting to me is the fact that the names dropped at the top of the complaint, Bill Williams and Lou Little are individuals who have not worked for Monro in over ten years.

If anyone feels that they have been treated this way at one of our shops, they need to contact our Customer Service Department at 800-876-6676, Ext. 3500.

Terry Haschmann
Director of Customer Service
Monro Muffler Brake, Inc.