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Report: #160213

Complaint Review: Safelite Auto Glass - Baltimore Maryland

  • Submitted:
  • Updated:
  • Reported By: Catonsville Maryland
  • Author Confirmed What's this?
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  • Safelite Auto Glass Baltimore, Maryland U.S.A.

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My Day dealings with Safelite Auto Glass was one of the worst experiences of my life. I could not believe the two guys ripping my car apart. I could not believe when the guy said he had never worked on a mustang.

IM thinking to myself why the F*CK are these two guys working for a company that installs windshields win they dont have a F*CKING CLUE!!!

After several calls back and forth to Jim and Charlie managers at the Safelite Auto Glass in Baltimore. They basically told me I was lying about there guys work. I told them I would not pay a bloody dime since they had basically destroyed my car.

Eventually the Baltimore County Police showed up because I refused to pay my $100 Deductable. The police basically told me the guys could do what ever they wanted to my car and I guess thats why they broke my rear view mirrow and destroyed all of the molding over the doors, and also DEEP DEEP SCRATCHES in my paint job.

The cops advised me to pay the check or else! IM glad I live here in America the system that makes you pay for even horrible workmanship. Well soon enough Charlie showed up looking as if I was troubling him. He was actually here to replace the rear view mirrow that the ex-convicts had broken.

While Charlie was here he actually pointed some more things out like the broken piece between the door and the hinge of the car. Thanks guys what would I do with Safelite autoglass of Baltimore 410-687-7590.

Charlie actually offered to fix the mess his boys left behind but he wanted to pick the shop I dont want my beautiful mustang handled by idiots. So I took my case to Geico my insurance company the nice people that actually referred me to SAFELITE.

Safelite uses untrained employees that DAMAGE YOUR CAR. PLEASE Go ANYWHERE BUT SAFELITE to get your Car FIXED at someplace where the employees are not dumb as a rock.

IM SORRY SAFELITE BUT YOUR SERVICE SUCKS THE BIG DDDDK

Moses
Catonsville, Maryland
U.S.A.

This report was posted on Ripoff Report on 10/10/2005 02:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/safelite-auto-glass/baltimore-maryland-21237/safelite-auto-glass-ripoff-my-front-wind-shield-was-replace-by-to-ex-convicts-who-should-160213. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
8Consumer
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#8 Consumer Comment

MY EXPERIENCE WAS NOTHING BUT PLEASANT

AUTHOR: Alexander - (U.S.A.)

POSTED: Tuesday, June 09, 2009

I HAD MY WINDSHIELD REPLACED ON MY 1978 FORD PICKUP ON 06/09/09 AND EVERYTHING WENT GREAT.JIM AND HIS CREW WENT TO THE BODY SHOP WHERE MY TRUCK JUST COMPLETED A TOTAL RESTORATION.PAINT JOB AND ALL WERE BRAND NEW.THEY INSTALLED THE WS AND NEW RUBBER GASKET VERY CAREFUL AND MINDFULL OF THE FRESH PAINT.ALOT OF OTHER SHOPS DIDNT WANT TO TOUCH IT BECAUSE THERE TECKS WERE NOT EXPERIENCED IN THIS OLD TECK JOB.THEY HAD TO USE THE OLD ROPE PULL METHOD TO REPLACE THS WS. AND THEY WERE VERY CAREFULL OF THE NEW PAINT AND CAREFULLY SEATED IT SO IT WOULD NOT LEAK. I WAS EVER SO PLEASED.

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#7 Consumer Suggestion

Keep an Eye out.

AUTHOR: Patrick - (U.S.A.)

POSTED: Monday, November 14, 2005

First I have to agree how do you know they are x-convicts? Second in the future keep an eye out.

I have a classic Pontiac and although I do most of my own work there has been a couple of times that I have had to have the work done by someone else. When I had the car painted it took 3 months and everyday after work I went by the shop to make sure things were being done properly. If I thought something looked wrong I brought it to the owners attention and it was taken care of.

That was a big ticket item and is to be expected that the customer will be checking in. But even on the oil changes, brake jobs, tune up, glass repair etc..., always do your best to stay while the work is being done and keep your eyes open. Even if you know nothing about auto repair the mechanic doesn't know that but by watching thru a garage door opening or a pain of glass they will know you are watching.

If you see something that looks wrong wheather it's damage or abuse to your car tell the manager right away, if they are not there tell the mechanic to stop working on you car until the manager returns.

Eyes wide open at all times.

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#6 Consumer Suggestion

Keep an Eye out.

AUTHOR: Patrick - (U.S.A.)

POSTED: Monday, November 14, 2005

First I have to agree how do you know they are x-convicts? Second in the future keep an eye out.

I have a classic Pontiac and although I do most of my own work there has been a couple of times that I have had to have the work done by someone else. When I had the car painted it took 3 months and everyday after work I went by the shop to make sure things were being done properly. If I thought something looked wrong I brought it to the owners attention and it was taken care of.

That was a big ticket item and is to be expected that the customer will be checking in. But even on the oil changes, brake jobs, tune up, glass repair etc..., always do your best to stay while the work is being done and keep your eyes open. Even if you know nothing about auto repair the mechanic doesn't know that but by watching thru a garage door opening or a pain of glass they will know you are watching.

If you see something that looks wrong wheather it's damage or abuse to your car tell the manager right away, if they are not there tell the mechanic to stop working on you car until the manager returns.

Eyes wide open at all times.

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#5 Consumer Comment

I guess anyone who has never worked on a mustang...

AUTHOR: Leticia - (U.S.A.)

POSTED: Tuesday, October 11, 2005

Must be an ex-convict. How do you know they were ex-convicts? HUH? Can you post their records here then please?

And before you mention that I must be the girl-friend of one of them, I have never been there and I am happily married to a guy who would not buy a mustang under any circumstances, and teases me because my dream car is a 68 mustang. (He only buys Foreign cars.)

I just hard it hard to believe that they were ex-convicts because they had never worked on a mustang before.

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#4 Consumer Comment

I guess anyone who has never worked on a mustang...

AUTHOR: Leticia - (U.S.A.)

POSTED: Tuesday, October 11, 2005

Must be an ex-convict. How do you know they were ex-convicts? HUH? Can you post their records here then please?

And before you mention that I must be the girl-friend of one of them, I have never been there and I am happily married to a guy who would not buy a mustang under any circumstances, and teases me because my dream car is a 68 mustang. (He only buys Foreign cars.)

I just hard it hard to believe that they were ex-convicts because they had never worked on a mustang before.

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#3 Consumer Comment

I guess anyone who has never worked on a mustang...

AUTHOR: Leticia - (U.S.A.)

POSTED: Tuesday, October 11, 2005

Must be an ex-convict. How do you know they were ex-convicts? HUH? Can you post their records here then please?

And before you mention that I must be the girl-friend of one of them, I have never been there and I am happily married to a guy who would not buy a mustang under any circumstances, and teases me because my dream car is a 68 mustang. (He only buys Foreign cars.)

I just hard it hard to believe that they were ex-convicts because they had never worked on a mustang before.

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#2 Consumer Comment

I guess anyone who has never worked on a mustang...

AUTHOR: Leticia - (U.S.A.)

POSTED: Tuesday, October 11, 2005

Must be an ex-convict. How do you know they were ex-convicts? HUH? Can you post their records here then please?

And before you mention that I must be the girl-friend of one of them, I have never been there and I am happily married to a guy who would not buy a mustang under any circumstances, and teases me because my dream car is a 68 mustang. (He only buys Foreign cars.)

I just hard it hard to believe that they were ex-convicts because they had never worked on a mustang before.

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#1 Consumer Suggestion

Geico should work with you!

AUTHOR: Joe - (U.S.A.)

POSTED: Monday, October 10, 2005

I recently had some stereo work done on my car after a theft. My insurance sent me to one of their choices, the work was shotty and caused a fire. The insurance stated they back whomever they recommend 100%. In the end the insurance paid for all damage, waived my deductible (on the original job), and authorized all upgraded equipment. Plus gave me the my choice of installer. Good luck with your debacle, Geico should back all work done!

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