• Report: #313587
Complaint Review:

Auto Zone

  • Submitted: Sat, March 01, 2008
  • Updated: Sat, October 17, 2009

  • Reported By:Salem Missouri
Auto Zone
505 W. State Road 72 Rolla, Missouri U.S.A.

Auto Zone Does Not Want To Honor Engine Warrantee Rolla Missouri

*UPDATE Employee: Labor claims

*Author of original report: UPDATE ON AUTOZONE'S $2250 JUNK ENGINE

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I have had a nightmare with Autozone engines. I purchased a top of the line Mitsubishi 2.6 liter engine with a 3 year guarantee for my 1989 Dodge Ram 50 4X4 pickup. The cost of the engine was $2250, without tax or core charge. The first motor I purchased did not have anything in the block....it was just the head mounted on an empty block. That one was sent back and another one was sent to me. This one lasted 8 miles. The remanufacturer put the head gasket on upside down and backwards. This meant no fluid was going to the head and it overheated. This was taken out and a new one sent to me. The third engine lasted six months and the water jacket broke ruining the engine. The vehicle has been in storage since December of 2007.

I chose Auto Zone over local rebuilders because I drive to Denver and Seattle a lot. The sales associate told me that Auto Zone backs up their warrantee in all 50 states, plus they will pay up to $400 in labor expenses. I was going to have the shop that was doing the installation pay for it and charge me for the cost, but he said that I should buy it myself, that way it would be in my name and if anything happened on one of my trips I would be able to have the truck fixed by them. If I had the shop buy it I would have to have the truck towed to the shop then Auto Zone would pay for the labor. Did I want to pay towing from Idaho to Missouri? No, so I bought the engine myself.

After the first motor was returned I was told that since I had it in my name Auto Zone would not reimburse me for any labor, that I would have to pay that out of pocket myself since it was not in a shops name, even though I had a bill from the service station. That cost me $300.00. The second engine cost me $500.00 to pull and replace, and this next one will cost me the same.

When the second engine was returned, and the third engine picked up, Brian, the former sales manager of the Rolla (Missouri) Autozone had never done an engine return with labor refund and hopelessly screwed up the paperwork (he showed it as being the same engine remanufactorer just a different engine ID, when it was really from another remanufactorer) then "lost" all of the paperwork I turned in. Now the new manager, Priscilla, says she can't find the
transaction on the store's computers. I gave them a copy of the repair shop's billing that showed the date they put the motor in, and she still can't find it.
I gave her the engine I.D. stamp numbers, but she is out of the store for two weeks on medical leave, and no one in that store wants to help.

I have been given the run around so much that I went out and bought a wrecked donor truck with a fuel injected 2.4 liter engine and will swap everything out myself. This is not a $200.00 piece of junk engine, it was almost $2800 with tax and core charges. I have contacted the remanufactorer with the engine identification stamp that I wrote down from the dog ear on the block and he verified that it was indeed shipped to the Rolla Auto Zone. I feel as if I have no choice- I am going to have to sue them not only for the cost of the engine, but tax and ALL of the labor charges that I have incurred.

My viewpoint? If Auto Zone will not take care of the large cost items, why would anyone think they would care about the smaller stuff? I have stopped doing any business with Auto Zone. They apparently like to sell junk, and do not like to service the junk they sell. Oh yeah, since I originally purchased this engine I have also purchased a 140 hp rebuilt Chevrolet Corvair engine, a 350 high performance crate engine, and a rearend for a Ford pickup....and nothing was purchased from Auto Zone.....

Salem, Missouri

This report was posted on Ripoff Report on 03/01/2008 08:17 AM and is a permanent record located here: http://www.ripoffreport.com/reports/auto-zone/rolla-missouri-65401/auto-zone-does-not-want-to-honor-engine-warrantee-rolla-missouri-313587. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

Labor claims


Only commercial accounts are eligible for labor claims. If a customer buys a part and it fails, the warranty covers the cost of the part or a replacement, but not the cost of the labor.
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#2 Author of original report


AUTHOR: Corvairdude - (U.S.A.)

There still has been no movement with Autozone. I pulled the motor from the donor truck and pulled their piece of junk out. The truck, even with an used motor runs better than Autozone's piece of crap ever could have. Now I'm stuck with this engine that can only be used as a boat anchor that I don't need since I don't own a boat. Folks, this is what I learned about Autozone:

1. Autozone may be a great choice for oils, filters, air fresheners, and other items that are sold in bulk and are not particular to Autozone only. There's no way these people can screw up a quart of oil that was processed, packaged, and delivered by Castrol Oil Company.

2. There are three classifications for nearly all their parts. Rebuilt is just that. A core part is taken apart and cleaned. If the internal part looks like it can be reused it is, if it can't be reused another used or new part is put in. Remanufactured uses new parts, usually just the housing is used. Then there is brand spanking new.

3. Be very careful when major items, such as engines and transmissions are purchased from Autozone. The supervisor at the rebuilders said that they don't want to buy the suppliers premium rebuilt engines, it cuts too far into the profit margins, but they buy the low end rebuilds, then charge more. After it was all said and done, I found a Texas rebuilder that would have sold the same type of engine with better parts less expensive. Autozone makes sure their profit is protected while leaving the customer dangling.

4. As with any company, a guarantee, such as my 3 year, unlimited miles, replacement at any Autozone Store in the nation, $400 for labor guarantee is only good as the company that gives it. Obviously, since the engine is sitting on a garage floor Autozone's guarantee is not worth a scrap of toilet paper.

There, you've been warned. My motto with Autozone is, "Fooled me once, shame on you. Fooled me twice, shame on me." Well, I'm not goning back to RipoffZone to let them fool me twice, lesson learned.
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