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Report: #1396009

Complaint Review: autoberry - California

  • Submitted:
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  • Reported By: jax — Alaska USA
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  • autoberry California USA

autoberry defective top California

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I bought a top for my car and after 2 months time, a seam on a water channel came unglued. The top should be stitched or sealed in this area but wasnt. The glue came apart and flooded my car with 1/2" of water after a storm. I contacted the company and was greeted by a rude manager that accused me of improper installation.  What he didnt know was I emailed the company right after installation and said it didnt mount like the factory top and didnt look right., They assured me it was installed correctly. Once I email the manager this email that I saved he stopped talking to me. All he would say was warranty denied. I called the company and they took my name and number and said a manager would call back. After 5 days, no call. I called back and was told the same. I told the rep I was told that last time. He assured me a manager would call within 2 hours. no phone call after 24 hours. I called again and all the rep would say is contact Amazon. I had contacted them already and it was told its out of their time frame. The rep kept trying to tell me amazon handled the warranty even after me arguing that amazon doesn't cover manufacturing warranties. Finally, I gave up, contacted amazon and was told out of their warranty. Called back the 4th time and was told that the manager said not to tell me anything. All I was asking was why it wasnt warranty. I never received an answer. After saying I was going to file negative reviews I was threatened with a lawsuit for extortion. 4 phone calls and 18 emails including replies and I was threatened with harassment. I was never told why the warranty was denied. Not only am I out the price of the top, im out of the water damage to my car and 10 hours of installation time. This is the worst company ive ever dealt with. This is an honest and truthful review with email proof. I have given up on the warranty because of the customer service I have recieved. I just want other buyers to be aware of how this company can be. 

This report was posted on Ripoff Report on 08/27/2017 03:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/autoberry/california/autoberry-defective-top-california-1396009. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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